We rented a car for 6 days from Sixt in Ireland some 6 weeks ago that had been prepaid through our travel agent. When the car was picked up the collison and theft insurance had already been accepted (not by us) the Sixt representative explained it was included and that all I had to do is initial, no explaination was given on charges (as they were included) and no other insurances were accepted.
By the way the car was rubbish, scratched, dented, on route we were worried we wouldn'r get back to Dublin.
Low and behold 1 week later we note that $750 had been debited from our credit card, no invoice was sent, the money just taken out.
Consequently, after 5 weeks of investigating we finally find out that this debit was for insurances accepted.
Our chances of recouping this money are minmal so please beware with the Sixt car rental company where ever you may be, never accpet what they say and read the fine print...better still never rent from them, ever!
As a footnote we rented a car from Hertz for 3 weeks in Germany, went to Chezch Rep, Poland and never had a problem...what you pay for is what you get.

Dears;

Contract#8110933251 0

I've rented a car from Frankfurt Airport on the 3rd of October 2009, at 16:43. The lady in the office told me that there is no drop off fees, as it's a french car, and the renting contains 300 MILES not Kilometers, and accordingly i toke my decision on renting the car, with the ammount 157, 18 EUR


When i delivered the car in Paris, i was surprised that the total charge is 417, 50 EUR, that was including Drop off fees, (although it's a french car rented from Germany) and later in paris Sixt office, i knew that it's 300 Kilometers and not 300 Miles as the lady told me in Sixt office in Germany!!!


in additional to that, there are around 100 EUR of Loss damage Waive(per day) 22.68 EUR + Base Excess Waiv(per day) 13.44 EUR + Premium location 20.00% of 58, 47 EUR !!! all that was NOT mentioned on the first contract! and i found that in the contract of Paris! Do you usually have 2 different contracts for each rented car?

and after all, although i delivered the car in a FULL TANK, i was charged for 20 EUR for the fuel !!!

Customer service in france is REALLY bad, all what they say, is talk with the German customer service as the contract was made in Germany!

I Really do not understand that! and i need my money back as soon as possible!

Mostafa Hassan
+20108688882
Telecommunications Engineer
Vodafone Egypt

Returning back home we had received 2 additional charges from Sixt.it - we had hired two separate rental dates and places.
We had booked on- line and paid in full...and be no means cheap!

We have been struggling to find out what the extra charges were for, both around 70 Euro each.

The cars were returned full of petrol and before the due time.
And with no damage.

After a number of emails one has been acknowledged as a ' system anomaly', this is the one I also had my card card company chasing (AMEX, they did a good job -unlike ViSA that I had asked to chase the other booked with their card- to do that they would have to cancel my credit card- forget that!)

The other charge is still in limbo more than a month later, and more emails.

Just to get a couple of other things out;
-we booked on-line for a depot that does not actually exist anymore and spent hours looking for it.

-we booked and paid for a group 'c' car and at check in were given a 'b' car without any mention, or offer to refund the difference. After some insistence I had the guy call h/office and then got an upgrade to a higher level which is what you would expect if your group was not avail.

I'd like to think that they can still redeem themselves, , , but, , , we'll see...! Sounds to me from other posting this is a norm for them.