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Stewart G. Smtih
June 16, 2011
Insurance claim
I was recently involved in an accident with a person driving a sixt rental vehicle. There was over $1, 000 in damage to my car. I have full coverage through Mirascon. The final police report covered everything that happened and the driver of the sixt vehicle was the only one cited at fault. He had purchased insurance through Sixt when he rented the vehicle. When i went to Sixt to see about filing the claim and having their insurance pay for the damages to my vehicle, they told me they didn't know how to file the claim and then proceeded to tell me to go through my insurance company instead. I showed them the police report where the driver of the rental was cited at fault and informed them that i shouldnt have to use my insurance to pay for the damage to the vehicle. The only thing they did for me was give me a handwritten email address to a German Sixt employee and told me to have a nice day and that they can't help me. I proceeded to contact my insurance agent and explain to her the situation with sixt. She was a great help and together we filed the claim and decided not to go through my insurance and instead have Sixt cover the expenses. I recieved a call back today from Mirascon explaining to me that i would have to pay my 500 euro deductable for my insurance to pay for the damages. I explained once more that i never chose to have my insurance pay for the damages and i was asked if i would like to talk to a help line. I am awaiting their call now. I am at a lost of how to continue. Any help that anyone can offer would be much appreciated. It's already been 7 days since the accident and I still don't have and insurance company to cover the expenses.
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mondevio
September 7, 2009
Sixt has customer service department??
I rented car for 4 days on my holiday in South France from Nice Airport. 3rd day of running, someone break driver side window and took all stuffs I kept in the car including luggage and mobile phone and one of friend's passport. It happened so quickly and even I was around the car but didn't realised.
I called police and had to stay few hours there to make report. After all I contacted to Sixt accident/emergency hotline and reported what happened to the car and asked for replacement car or repairing of the window. They gave me two options to choose.
First one, they can send a mechanic to repair the window but I have to pay all the cost on site and it will be around 400-500 euro. Second option is I have to drive back to the station where I pick the car without window. At the time This incident happened about 300 km away from ?Nice airport. I couldn't believe what they said. I tried to call many different numbers but ended up with same person and eventually she got annoyed with me.
I just decided to drive to Nice without window - it was pain and it was lucky at least weather was nice.
When I got back to the Nice airport, I passed the police report to a manager of the station and he said Sixt might not charge for the excess. I complained about car replacement but all his excuses are "BECAUSE OF SUNDAY, WE COULD NOT DO ANYTHING!!!"
After all, I got back to UK and few days later Sixt sent an invoice and realised they charged me 600 euro for the car repairing. And the damage report includes some damages that I didn't aware of. I sent few complain emails to the email address shown on the invoice and even I complained to the Sixt website about all these issues but no one turned up to respond. I am still waiting there respond. been already 2 weeks...
Never go with SIXT...
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