> Hotel Name Ramado Heritage Park
> Hotel Address 2145E Irlo Bronson Hwy, Kissimee Fl 34744
> Feedback I am writing this email after giving the management of the
> hotel where I am staying enough time to respond to my email in anyway.
> But due to the fact that was ignored and instead I felt attached I
> decided to contact the corporation instead. On 3/11 at 9pm, my wife
> and I arrived to the Ramada Heritage Park, located at Kissimee, Florida,
> to enjoy of our honeymoon just to find out that our reservation was
> cancelled without notice. The explanation provided by the front desk
> called Jay was that our intermediary in our case Priceline had some kind
> of problem with our credit card. After waiting for an half of an hour,
> the clerk indicated that everything was clarified and was the
> intermediary mistake. I wish to let let you know the uncomfortable that
> I felt with this situation due to the fact that we were up for the last
> 48 hrs and we needed the rest as soon as possible back than. On Monday
> after deciding to do or not to write to the management of the hotel, I
> finally did. On 3/14 I wrote an email to Mr. Colonel J P at
> [email protected] to let him know few irregular events that have been
> happening during our stay at this hotel. Unfortunately as far of today
> no response via email or phone have been received by the management of
> this hotel. To gave you a general idea of this hotel service these are
> examples of fact that have make your stay a bit more that sour. 1-
> Toilet seat was dirt from previous guess or user 2- Coffee maker at
> arrival with dust over it and not clean after usage by housekeeping
> personnel. 3- Bath counter top not clean on a daily basis as part of
> housekeeping room routine. 4- Obvious garbage left behind on countertops
> and tables not thrown away. 5- clothes ripped. 6- Clean silverware
> provided by the restaurant with finger prints. And even that disposable
> were ask 2nd pair provided was with the same condition. 7- The plate
> were my wife breakfast was served presented residue of previous meal
> served on it. 8- My stay included continental breakfast, not even coffee
> was found at area and instead if was offered restaurant service. This
> item was a plus by the moment of selecting the hotel. 9- A room with 2
> full bed were assigned instead of a single bed. Remember this was our
> HONEYMOON and by the mistake of other and not me I let the manager know
> of this situation. They wanted to charge me basicly the same amount of
> the money I already paid for the change of room. All this feedback was
> provided to Mr. Colonel except bullets 2 and 3 and the last one that
> after ignoring his attitude and make me write to you is that this
> morning after departing from the hotel I stop at a store and notice some
> kind of paint at my car. My wife thought it was birds waste but after
> looking closer I told her that I remember that when I got into the car
> there was some paint at the water sewer. I cannot state that the
> management of this hotel is aware of the situation but definitely I am
> not the one that is going to pay for the damage to the paint of the car
> that I rented. I will proceed report this damage to the authorities for
> the reference of my car rental. As you can see my stay at this
> horror of hotel is far of being ended. I still have 2 night to go and I
> feel suspicious that anything else can happen while I stay in this
> hotel. You can be sure I will not recommend this hotel to anyone. Feel
> free to contact me at anytime. Warmest regards, Mr. Sixto Esquilin
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