i brought this product thinking it would help my skin but in fact it only made it worse! this company charges you for their skin products but the fact is they NEVER come and you will never receive them. they charge you for the product plus they make all these other weird, odd transactions on your credit card and expect you to go along and pay for it! so i called my credit card company right away and they canceled my card. the lesson learned is to never and i mean NEVER order this product because all it will give you is headaches!

I ordered trial product and an additional offer for a mask back in September. Received product but found they sent me a moisterizer instead of the mask so I called 9/22/08. They told me they would refund my money and to go ahead and keep the other product, would be 10-12 days. I called again on 10/8 because I hadn't seen refund, was told would get it in (they didn't have explanation for why) and would be another 10-12 business days. Spoke to someone named Falon after some dispute, and she was completely rude!
Then came mid November and still didn't have, so called again. Was told was still in que for some reason and would expedite to the Acctg dept.
Today, 1/7/09! just got off the phone, with yet another rude person named Alicia (ID # 125) and told the same thing again! I was trying to explain their promiseds were not enough and if the other person didn't expedite as they should have, then their customer service needs taken looked at! She wouldn't let me talk and when I pointed this out, she hung up on me (i wasn't even cursing...which is why she may have had excuse!)
We will see if get my refund this time :-(

We too ordered the "risk free" trial for 4.95 shipping. We received the product and within two weeks we were charged 69.95 and then again in another two weeks another 69.95. There is nothing on the website about signing up for automatic purchase. In fact, they have canceled their free trial offer. Their 'live chat' is a computer generated response and the phone number has been disconnected. We went to our bank and filled out VISA fraud forms and hope to get our money back into our account in the next few days. The bank is contacting the company's bank and pressing fraud charges. I urge everyone else in the same predicament to file fraud forms. Hopefully they will be put out of business soon. I don't know how this Dr Steven Jepson can continue to scam people into buying his product. Products are supposed to sell themselves if they do indeed work. My daughter's skin did NOT clear up and she is back on Proactiv. I have always had great service with Proactive even when I canceled the direct ship and went to single ordering.

I ordered the "free" 30 day trial ( $4.95 shipping) and as soon as it arrived a charge of $69.95 appeared on my bank account. The phone numbers I can find all put me on hold and never answer. SCAM!!! I should know better!