providing the various mail writeen to all concern including directors

RE: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
Thursday, April 14, 2011 1:09 PM
From:
"singal shanker" <[email protected]>
View contact details
To:
"SrinivasSudhir" <[email protected]>
Cc:
"skoda juergen" <[email protected]>, "skoda oliver" <[email protected]>, "skoda saradip" <[email protected]>, "skoda thomas" <[email protected]>, "skoda trivikram" <[email protected]>, "skoda winfried" <[email protected]>, "nitin dixit" <[email protected]>... more
Dear Mr. Sriniwas,

Sorry to state that in spite of my best efforts you are also start speaking on the same tune as was spoken by the Mr. yasir syed. i have explained in detail about the circumstances in which the break pad were changed but you have also chosen to take protection of your inefficiency on the same part . My request to the company Board is very specific
"Is the car which have travelled only 23000 Kilometre even visiting the so many time to your dealer and with the so many part changes by the service dealer in a span of two year as per Skoda Standard "?
Once again requested that please give a specific reply to my aforesaid question .
Further one of my another fried have already filed a case with the consumer court for the poor service rendered by your dealer of Skoda superb. If you wish i can sent the detail of the same . I may also have to go by the same rout . We are planning to foam a association in Delhi to find out how many skoda owner are facing similar problems so that a joint efforts can taken against the Company
Thanks

Shanker Singal


--- On Thu, 4/14/11, Sudhir, Srinivas <[email protected]> wrote:

From: Sudhir, Srinivas <[email protected]>
Subject: RE: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: [email protected]
Cc: "Dixit, Nitin" <[email protected]>, "Tomsu, Ondrej (PST)" <[email protected]>, "Syed, Yaser" <[email protected]>
Date: Thursday, April 14, 2011, 12:38 PM
Dear Mr. Singal,

This is with reference to your mail regarding the subject car concern, we thank you for patronizing our product and apologize for any inconvenience caused. We have discussed the concern internally. We would like to reiterate that no manufacturer can define the life cycle of a component, but can only give warranty for a component. We would also like to apprise you that the problems in a vehicle are attributed for various reasons and cannot be specifically pinpointed.

We are given to understand from our dealership that the brake-pads found in your car were non-genuine, please understand that it becomes difficult to look into the case for the further resolution as we cannot conclude the matter where in non-genuine (other than Skoda Auto parts) are found as a fitment and therefore the efficiency of the product is in question. Moreover please be informed that Brake pads, brake discs, clutch plates etc are wear n tear components which are also user dependent hence they are not covered under warranty.

Trust your understanding on the same and assuring our best services at all times.

Best Regards
Srinivas Sudhir | After Sales
ŠKODA AUTO India Pvt. Ltd. | Plot No. A-1/ Shendra, Five Star Industrial Area, MIDC | Aurangabad, Maharashtra 431201 | India
Tel: 0240 6631202 0240 6631202 Fax: 0240 6631299
[email protected] | www.skoda-auto.co.in | www.skoda-auto.com
Obsessed with quality since 1895
Please consider the environment before printing this email.
Prosím, zvažte dopad na životní prostÅ™edí pÅ™ed tiskem tohoto mailu.

‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

________________________________________
From: singal shanker [mailto:[email protected]]
Sent: Thursday, April 07, 2011 11:45 AM
To: CustomerCare
Subject: FW: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto


--- On Wed, 4/6/11, Tomsu, Ondrej (PST) <[email protected]> wrote:

From: Tomsu, Ondrej (PST) <[email protected]>
Subject: FW: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: [email protected]
Cc: "Dixit, Nitin" <[email protected]>
Date: Wednesday, April 6, 2011, 3:24 PM
Dear Mr. Singal,

We have received your email where you describe your difficulties with the Skoda vehicle and our representative in your country as well.

To be able to objectively assess your email we have immediately contacted the importer organisation Skoda Auto India Pvt. Ltd., which is the independent manufacturer of Skoda vehicles on the territory of India. You will be contacted by this organisation as soon as possible as well as informed about the way of further resolution of your matter.

Just for your information the contact details of our main importer in India are as follows:

SKODA AUTO India Pvt. Ltd.
Plot No. A-1/1, Shendra, Five Star Industrial Area,
M.I.D.C., Tq. & Dist. Aurangabad, 431 201
Website: www.skoda-auto.co.in
phone +91 240 6631 111 /222/333
[email protected]

Best regards,
Ondrej Tomsu
Customer Care
Skoda Auto a.s.


From: singal shanker [mailto:[email protected]]
Sent: Tuesday, April 05, 2011 1:28 PM
To: Krause, Winfried (E); Gruenberg, Oliver, Dr. (Skoda India); [email protected]; Stackmann, Juergen (P); [email protected]; Kuehl, Thomas
Cc: Dixit, Nitin
Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto

Respected Board menbers,

I am writing this communication after exhausting all my efforts to find out what is the meaning of quality product by the skoda Auto. Is the lime limit fixed under warrantee or minimum kilometre run ? . The writer has purchased a skoda superb car and the same was delivered on 07-12-2008 and till the writing of this letter the same has admittedly travelled only 23000 kilometre. during the last two year the car has been with service centre number of time and so many parts have been changed and the detail of the same can be noted from the bottom of this mail . In order to get the fair treatment so many mail has been exchanged with so many executive including Mr. Nitin Dixit but no fair reply has been received . Mr. Nitin Dixit has promised to look in to matter but his promised also back tracked . At last my question with all the executive was whether the skoda as a manufacture is satisfied with the performance of the car in question but no one replied except talking about a one tune that the warranty has expired . My submission before the board member is that with the two year of existence and with the so many visit with service manger "is the car in question has given world class standard performance "? My feeling is the justification given by the Mr. Yasir Syed is not justifiable and the matter should be further investigate .
My humble request to the member of the board is that if Board is satisfied with the reply of Mr. sayed do write to me so that i shall give up my efforts and not to further trouble any one in the organisation and will happily enjoy the my mistake . I am also forwarding the earlier mail also exchanged with Mr. Kulkarni for reference

Thanks

Shanker Singal
09810293092 09810293092

--- On Mon, 3/14/11, singal shanker <[email protected]> wrote:

From: singal shanker <[email protected]>
Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: [email protected]
Date: Monday, March 14, 2011, 4:07 PM
I am farwarding tje mail sent by Mr. Yasir, i have not replied the mail but as evident from the reply nothing has been stated by him regarding the so many other matter stated in my reply . specifically about the busting of tyre and the detailed report alomg with the photograph taken and sent by the dealer. I waiting your reply before i sent my observation to the reply of Mr. yasir

Singal Shanker
09810293092 09810293092

--- On Mon, 3/14/11, Syed, Yaser <[email protected]> wrote:

From: Syed, Yaser <[email protected]>
Subject: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: [email protected]
Cc: "CustomerCare" <[email protected]>, "Bararia, Vikas" <[email protected]>, "Vikas Tyagi" <[email protected]>, "Tarannum Siddiqui" <[email protected]>
Date: Monday, March 14, 2011, 12:42 PM
Dear Mr. Singal,

This is in continuation to our below mail and subsequent to our telecom regarding the subject car concern. We apologize for any inconvenience caused to your goodself. As per the reports received from the dealership the Front brake pads and discs were required to be replaced and the same has been done. The rear brake pads were also cleaned. Kindly be informed that the Brakes pads are user dependent and wear and tear items and hence are not covered under warranty/ goodwill. We regret to say that we cannot consider the replacement of the same under warranty/ goodwill; moreover the car is out of warranty.

With reference to your apprehensions regarding the concerns experienced in the past, kindly be apprised that all the concerns were addressed and resolved as per the Skoda Auto warranty and technical standards. Request you that clear all your apprehensions on your concerns; be assured on the Quality of our products and services.

Please coordinate with our dealership to get the needful done accordingly.

Trust your understanding on the same and assuring you of our best services.


Regards,
Yaser Syed | Customer Care
SKODA AUTO India Pvt. Ltd.
501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +91 124 335 1315 +91 124 335 1315
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: Narayanan, Seshathri
Sent: Friday, March 11, 2011 10:20 AM
To: [email protected]
Cc: Syed, Yaser; CustomerCare
Subject: RE: List of Items Replaced in Skoda Superb
Importance: High

Dear Mr. Singhal,

Thanks for your mail and is subsequent to our telephonic discussion regarding the concern raised by your kind self,

We have referred your case to the concerned dealership and have asked for the detailed report of the vehicle for taking up the matter further as referred in your trailing mail. We will revert to your good selves with concern resolution very shortly. Kindly bear with us till such time.

Assuring of our best services and support at all times.


Regards,
N.Seshathri | Customer Care
Skoda Auto India Pvt. Ltd.
1st Cross, # 3, Lavelle Road, Bangalore-560001.Tel: 080 30931354 080 30931354
[email protected]| www.skoda-auto.co.in | www.skoda-auto.com
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: singal shanker [mailto:[email protected]]
Sent: Thursday, March 10, 2011 6:36 PM
To: Dixit, Nitin
Subject: Fw: List of Items Replaced in Skoda Superb


--- On Thu, 3/10/11, singal shanker <[email protected]> wrote:

From: singal shanker <[email protected]>
Subject: Fw: List of Items Replaced in Skoda Superb
To: [email protected]
Date: Thursday, March 10, 2011, 6:26 PM

Dear Sheshadri,

Ref our tele discussion on 10-03-2011 on 080-30931111 080-30931111 in respect of skoda supeb no DL6CJ6939 . the details of the part chnged during the last two year is stated below . The car was always serviced by Fahrenheit automobile private limited . and the car is still with the same dealer . all this has been explained to MS Arti Kaushik on phone number 011-8860084060 but no response . At present she is not picking the phone . Considering the repair history donot you think that the car in question have manufecturing deffect. I hope you will look in to the matter positively. I had tried to get in touch with Mr. Yasir Syed on 0124-3351325 0124-3351325 but no body was taking the phone . as soon as i get in touch with the person will informed you immediately. I had also tried to get in touch wth mr. ramesh kartik but he was on leave . I had also tried to get in touch with Mr. Nitin Dikhit at 02406631258 02406631258 but nobody was taking the call. As soon as i get touch with him explained the same to you. Thank for your peaceful hearing guiding the right way of represetation


singal

09810293092 09810293092
--- On Thu, 3/10/11, singal shanker <[email protected]> wrote:

From: singal shanker <[email protected]>
Subject: Fw: List of Items Replaced in Skoda Superb
To: [email protected]
Date: Thursday, March 10, 2011, 1:21 PM


The following items have been replaced in our Skoda Superb since delivery:

1. Airbags
2. Complete internal wiring
3. Automatic seat adjustment system
4. Axle - tyre rod, bush
5. Horn
6. Brake pads
7. Brake discs
8. Tyres - Bubbles formed in tyres (one of which burst making the car unsafe to drive)

Regards,
singal


FW: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
Wednesday, April 6, 2011 3:24 PM
From:
"Tomsu, Ondrej (PST)" <[email protected]>
Add sender to Contacts
To:
[email protected]
Cc:
"Dixit, Nitin" <[email protected]>
Dear Mr. Singal,

We have received your email where you describe your difficulties with the Skoda vehicle and our representative in your country as well.

To be able to objectively assess your email we have immediately contacted the importer organisation Skoda Auto India Pvt. Ltd., which is the independent manufacturer of Skoda vehicles on the territory of India. You will be contacted by this organisation as soon as possible as well as informed about the way of further resolution of your matter.

Just for your information the contact details of our main importer in India are as follows:

SKODA AUTO India Pvt. Ltd.
Plot No. A-1/1, Shendra, Five Star Industrial Area,
M.I.D.C., Tq. & Dist. Aurangabad, 431 201
Website: www.skoda-auto.co.in
phone +91 240 6631 111 /222/333
[email protected]

Best regards,
Ondrej Tomsu
Customer Care
Skoda Auto a.s.


From: singal shanker [mailto:[email protected]]
Sent: Tuesday, April 05, 2011 1:28 PM
To: Krause, Winfried (E); Gruenberg, Oliver, Dr. (Skoda India); [email protected]; Stackmann, Juergen (P); [email protected]; Kuehl, Thomas
Cc: Dixit, Nitin
Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto

Respected Board menbers,

I am writing this communication after exhausting all my efforts to find out what is the meaning of quality product by the skoda Auto. Is the lime limit fixed under warrantee or minimum kilometre run ? . The writer has purchased a skoda superb car and the same was delivered on 07-12-2008 and till the writing of this letter the same has admittedly travelled only 23000 kilometre. during the last two year the car has been with service centre number of time and so many parts have been changed and the detail of the same can be noted from the bottom of this mail . In order to get the fair treatment so many mail has been exchanged with so many executive including Mr. Nitin Dixit but no fair reply has been received . Mr. Nitin Dixit has promised to look in to matter but his promised also back tracked . At last my question with all the executive was whether the skoda as a manufacture is satisfied with the performance of the car in question but no one replied except talking about a one tune that the warranty has expired . My submission before the board member is that with the two year of existence and with the so many visit with service manger "is the car in question has given world class standard performance "? My feeling is the justification given by the Mr. Yasir Syed is not justifiable and the matter should be further investigate .
My humble request to the member of the board is that if Board is satisfied with the reply of Mr. sayed do write to me so that i shall give up my efforts and not to further trouble any one in the organisation and will happily enjoy the my mistake . I am also forwarding the earlier mail also exchanged with Mr. Kulkarni for reference

Thanks

Shanker Singal
09810293092 09810293092

--- On Mon, 3/14/11, singal shanker <[email protected]> wrote:

From: singal shanker <[email protected]>
Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: [email protected]
Date: Monday, March 14, 2011, 4:07 PM
I am farwarding tje mail sent by Mr. Yasir, i have not replied the mail but as evident from the reply nothing has been stated by him regarding the so many other matter stated in my reply . specifically about the busting of tyre and the detailed report alomg with the photograph taken and sent by the dealer. I waiting your reply before i sent my observation to the reply of Mr. yasir

Singal Shanker
09810293092 09810293092

--- On Mon, 3/14/11, Syed, Yaser <[email protected]> wrote:

From: Syed, Yaser <[email protected]>
Subject: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: [email protected]
Cc: "CustomerCare" <[email protected]>, "Bararia, Vikas" <[email protected]>, "Vikas Tyagi" <[email protected]>, "Tarannum Siddiqui" <[email protected]>
Date: Monday, March 14, 2011, 12:42 PM
Dear Mr. Singal,

This is in continuation to our below mail and subsequent to our telecom regarding the subject car concern. We apologize for any inconvenience caused to your goodself. As per the reports received from the dealership the Front brake pads and discs were required to be replaced and the same has been done. The rear brake pads were also cleaned. Kindly be informed that the Brakes pads are user dependent and wear and tear items and hence are not covered under warranty/ goodwill. We regret to say that we cannot consider the replacement of the same under warranty/ goodwill; moreover the car is out of warranty.

With reference to your apprehensions regarding the concerns experienced in the past, kindly be apprised that all the concerns were addressed and resolved as per the Skoda Auto warranty and technical standards. Request you that clear all your apprehensions on your concerns; be assured on the Quality of our products and services.

Please coordinate with our dealership to get the needful done accordingly.

Trust your understanding on the same and assuring you of our best services.


Regards,
Yaser Syed | Customer Care
SKODA AUTO India Pvt. Ltd.
501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +91 124 335 1315 +91 124 335 1315
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: Narayanan, Seshathri
Sent: Friday, March 11, 2011 10:20 AM
To: [email protected]
Cc: Syed, Yaser; CustomerCare
Subject: RE: List of Items Replaced in Skoda Superb
Importance: High

Dear Mr. Singhal,

Thanks for your mail and is subsequent to our telephonic discussion regarding the concern raised by your kind self,

We have referred your case to the concerned dealership and have asked for the detailed report of the vehicle for taking up the matter further as referred in your trailing mail. We will revert to your good selves with concern resolution very shortly. Kindly bear with us till such time.

Assuring of our best services and support at all times.


Regards,
N.Seshathri | Customer Care
Skoda Auto India Pvt. Ltd.
1st Cross, # 3, Lavelle Road, Bangalore-560001.Tel: 080 30931354 080 30931354
[email protected]| www.skoda-auto.co.in | www.skoda-auto.com
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: singal shanker [mailto:[email protected]]
Sent: Thursday, March 10, 2011 6:36 PM
To: Dixit, Nitin
Subject: Fw: List of Items Replaced in Skoda Superb


--- On Thu, 3/10/11, singal shanker <[email protected]> wrote:

From: singal shanker <[email protected]>
Subject: Fw: List of Items Replaced in Skoda Superb
To: [email protected]
Date: Thursday, March 10, 2011, 6:26 PM

Dear Sheshadri,

Ref our tele discussion on 10-03-2011 on 080-30931111 080-30931111 in respect of skoda supeb no DL6CJ6939 . the details of the part chnged during the last two year is stated below . The car was always serviced by Fahrenheit automobile private limited . and the car is still with the same dealer . all this has been explained to MS Arti Kaushik on phone number 011-8860084060 but no response . At present she is not picking the phone . Considering the repair history donot you think that the car in question have manufecturing deffect. I hope you will look in to the matter positively. I had tried to get in touch with Mr. Yasir Syed on 0124-3351325 0124-3351325 but no body was taking the phone . as soon as i get in touch with the person will informed you immediately. I had also tried to get in touch wth mr. ramesh kartik but he was on leave . I had also tried to get in touch with Mr. Nitin Dikhit at 02406631258 02406631258 but nobody was taking the call. As soon as i get touch with him explained the same to you. Thank for your peaceful hearing guiding the right way of represetation


singal

09810293092 09810293092
--- On Thu, 3/10/11, singal shanker <[email protected]> wrote:

From: singal shanker <[email protected]>
Subject: Fw: List of Items Replaced in Skoda Superb
To: [email protected]
Date: Thursday, March 10, 2011, 1:21 PM


The following items have been replaced in our Skoda Superb since delivery:

1. Airbags
2. Complete internal wiring
3. Automatic seat adjustment system
4. Axle - tyre rod, bush
5. Horn
6. Brake pads
7. Brake discs
8. Tyres - Bubbles formed in tyres (one of which burst making the car unsafe to drive)

Regards,
singal


Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
Tuesday, April 5, 2011 4:58 PM
From:
"singal shanker" <[email protected]>
View contact details
To:
[email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
Cc:
"nitin dixit" <[email protected]>
Respected Board menbers,

I am writing this communication after exhausting all my efforts to find out what is the meaning of quality product by the skoda Auto. Is the lime limit fixed under warrantee or minimum kilometre run ? . The writer has purchased a skoda superb car and the same was delivered on 07-12-2008 and till the writing of this letter the same has admittedly travelled only 23000 kilometre. during the last two year the car has been with service centre number of time and so many parts have been changed and the detail of the same can be noted from the bottom of this mail . In order to get the fair treatment so many mail has been exchanged with so many executive including Mr. Nitin Dixit but no fair reply has been received . Mr. Nitin Dixit has promised to look in to matter but his promised also back tracked . At last my question with all the executive was whether the skoda as a manufacture is satisfied with the performance of the car in question but no one replied except talking about a one tune that the warranty has expired . My submission before the board member is that with the two year of existence and with the so many visit with service manger "is the car in question has given world class standard performance "? My feeling is the justification given by the Mr. Yasir Syed is not justifiable and the matter should be further investigate .
My humble request to the member of the board is that if Board is satisfied with the reply of Mr. sayed do write to me so that i shall give up my efforts and not to further trouble any one in the organisation and will happily enjoy the my mistake . I am also forwarding the earlier mail also exchanged with Mr. Kulkarni for reference

Thanks

Shanker Singal
09810293092 09810293092

--- On Mon, 3/14/11, singal shanker <[email protected]> wrote:

From: singal shanker <[email protected]>
Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: [email protected]
Date: Monday, March 14, 2011, 4:07 PM
I am farwarding tje mail sent by Mr. Yasir, i have not replied the mail but as evident from the reply nothing has been stated by him regarding the so many other matter stated in my reply . specifically about the busting of tyre and the detailed report alomg with the photograph taken and sent by the dealer. I waiting your reply before i sent my observation to the reply of Mr. yasir

Singal Shanker
09810293092 09810293092

--- On Mon, 3/14/11, Syed, Yaser <[email protected]> wrote:

From: Syed, Yaser <[email protected]>
Subject: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: [email protected]
Cc: "CustomerCare" <[email protected]>, "Bararia, Vikas" <[email protected]>, "Vikas Tyagi" <[email protected]>, "Tarannum Siddiqui" <[email protected]>
Date: Monday, March 14, 2011, 12:42 PM
Dear Mr. Singal,

This is in continuation to our below mail and subsequent to our telecom regarding the subject car concern. We apologize for any inconvenience caused to your goodself. As per the reports received from the dealership the Front brake pads and discs were required to be replaced and the same has been done. The rear brake pads were also cleaned. Kindly be informed that the Brakes pads are user dependent and wear and tear items and hence are not covered under warranty/ goodwill. We regret to say that we cannot consider the replacement of the same under warranty/ goodwill; moreover the car is out of warranty.

With reference to your apprehensions regarding the concerns experienced in the past, kindly be apprised that all the concerns were addressed and resolved as per the Skoda Auto warranty and technical standards. Request you that clear all your apprehensions on your concerns; be assured on the Quality of our products and services.

Please coordinate with our dealership to get the needful done accordingly.

Trust your understanding on the same and assuring you of our best services.


Regards,
Yaser Syed | Customer Care
SKODA AUTO India Pvt. Ltd.
501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +91 124 335 1315 +91 124 335 1315
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: Narayanan, Seshathri
Sent: Friday, March 11, 2011 10:20 AM
To: [email protected]
Cc: Syed, Yaser; CustomerCare
Subject: RE: List of Items Replaced in Skoda Superb
Importance: High

Dear Mr. Singhal,

Thanks for your mail and is subsequent to our telephonic discussion regarding the concern raised by your kind self,

We have referred your case to the concerned dealership and have asked for the detailed report of the vehicle for taking up the matter further as referred in your trailing mail. We will revert to your good selves with concern resolution very shortly. Kindly bear with us till such time.

Assuring of our best services and support at all times.


Regards,
N.Seshathri | Customer Care
Skoda Auto India Pvt. Ltd.
1st Cross, # 3, Lavelle Road, Bangalore-560001.Tel: 080 30931354 080 30931354
[email protected]| www.skoda-auto.co.in | www.skoda-auto.com
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: singal shanker [mailto:[email protected]]
Sent: Thursday, March 10, 2011 6:36 PM
To: Dixit, Nitin
Subject: Fw: List of Items Replaced in Skoda Superb


--- On Thu, 3/10/11, singal shanker <[email protected]> wrote:

From: singal shanker <[email protected]>
Subject: Fw: List of Items Replaced in Skoda Superb
To: [email protected]
Date: Thursday, March 10, 2011, 6:26 PM

Dear Sheshadri,

Ref our tele discussion on 10-03-2011 on 080-30931111 080-30931111 in respect of skoda supeb no DL6CJ6939 . the details of the part chnged during the last two year is stated below . The car was always serviced by Fahrenheit automobile private limited . and the car is still with the same dealer . all this has been explained to MS Arti Kaushik on phone number 011-8860084060 but no response . At present she is not picking the phone . Considering the repair history donot you think that the car in question have manufecturing deffect. I hope you will look in to the matter positively. I had tried to get in touch with Mr. Yasir Syed on 0124-3351325 0124-3351325 but no body was taking the phone . as soon as i get in touch with the person will informed you immediately. I had also tried to get in touch wth mr. ramesh kartik but he was on leave . I had also tried to get in touch with Mr. Nitin Dikhit at 02406631258 02406631258 but nobody was taking the call. As soon as i get touch with him explained the same to you. Thank for your peaceful hearing guiding the right way of represetation


singal

09810293092 09810293092
--- On Thu, 3/10/11, singal shanker <[email protected]> wrote:

From: singal shanker <[email protected]>
Subject: Fw: List of Items Replaced in Skoda Superb
To: [email protected]
Date: Thursday, March 10, 2011, 1:21 PM


The following items have been replaced in our Skoda Superb since delivery:

1. Airbags
2. Complete internal wiring
3. Automatic seat adjustment system
4. Axle - tyre rod, bush
5. Horn
6. Brake pads
7. Brake discs
8. Tyres - Bubbles formed in tyres (one of which burst making the car unsafe to drive)

Regards,
singal


This mail has been sent Mr. Dixit for personal communication If Mr. Dixit is not willing to reply he should sent mail to me no to you.
This mail has been sent Mr. Dixit on his commitment to sent me the mail in respect of my request for extension of the warrantee which he has promised to sent with in two hour . Even after the making number of call and promised by dixit but have not received any mail. I hope a person such steature once promised and now avioding call not fare . he can state farwad refuse or show he unability help in the matter . As regarding your contention of non genuen part neccessary action is being taken against your dealer who has supllied that part . As far as my complaint is concer it relate to the quality of car supplied by the skoda. Admittedly the car has trvelled only 22000 Km and the company had replace every thing except car engine . if this kind of quality are maitained by your company this need your to be reported to the approperiate authoriuty of the company

singal

--- On Tue, 3/29/11, Syed, Yaser <[email protected]> wrote:

From: Syed, Yaser <[email protected]>
Subject: RE: skoda car DL 6CJ 6939
To: [email protected]
Cc: "Dixit, Nitin" <[email protected]>, "Sudhir, Srinivas" <[email protected]>
Date: Tuesday, March 29, 2011, 11:41 AM
Dear Mr. Singal,

We are in receipt of your below said mail. With reference to your concern regarding the subject car, we would like to reiterate that since the brake pads found in your car were non-genuine we will not be able to support the replacement of the Brake Discs under warranty or goodwill. Moreover please be informed that Brake pads, brake discs, clutch plates etc are wear n tear item which are also user dependent hence not covered under warranty. We regret to say that we cannot assist you further in this regard.

We would also like to reiterate that any component may not run for entire life of vehicle, hence no manufacturer can specify the life cycle of the component but can give warranty period for a component so as not to burden the user with the repair costs for a certain period. Also please be apprised that the problems in a vehicle are attributed for various reasons and cannot be specifically pin pointed.

We look forward to your understanding and assuring you of our best services,

Regards,
Yaser Syed | Customer Care
SKODA AUTO India Pvt. Ltd.
501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +91 124 335 1315 +91 124 335 1315
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: singal shanker [mailto:[email protected]]
Sent: Tuesday, March 29, 2011 9:59 AM
To: Dixit, Nitin
Subject: skoda car DL 6CJ 6939

Dear Dixit, sorry to write this mail but in spite of best efforts i could not get in touch with you. i have heard any thing from you about the my car warranty. This morning i had called you and told by Mr. Yogesh that your line is busy and request to get in touch with you. Once again requested that a please let me know any thing can be work out or not . if not please sent me mail or call so that you should not be distrubed any more

singal


Mr. Dixit
Just for infornation and to update

Singal
--- On Sat, 3/19/11, Nitesh Gupta <[email protected]> wrote:

From: Nitesh Gupta <[email protected]>
Subject: Fwd: FW: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939
To: "singal shanker" <[email protected]>
Date: Saturday, March 19, 2011, 5:59 PM
Papa,

Below is the series of emails which were exchanged with the Skoda officials in 2009 when the car was giving us trouble in the begining.

Regards,
Nitesh
---------- Forwarded message ----------
From: singal shanker <[email protected]>
Date: Mon, Aug 3, 2009 at 11:10 AM
Subject: FW: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939
To: Nitesh Gupta <[email protected]>


--- On Sun, 8/2/09, Kulkarni, Santosh <[email protected]> wrote:

From: Kulkarni, Santosh <[email protected]>
Subject: FW: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939

To: "singal shanker" <[email protected]>
Cc: "Syed, Yaser" <[email protected]>, [email protected], [email protected], [email protected]
Date: Sunday, August 2, 2009, 3:44 PM

Dear Mr. Singal,

This is in continuation to the below mail and the subsequent visit of the undersigned for inspecting the car at Mr. Gupta’s office yesterday on 1st August 2009. The following are the three things which were brought to the undersigned by Mr. Gupta;

1) Centre Pillar upholstery peeling off from bottom side of the left hand side.
2) RHS inner door handle trim peeling off.
3) Hand Brake lever.

Kindly be apprised that the 2 and 3 items in the above list are available at the dealership and it is requested to kindly send the car to the dealership to replace the same. The serial no 1 in the above list is not available at the dealership and we have instructed the dealership to place an urgent order for the same which has been done by the dealership.

We would like to assure your good self that we at Skoda Auto India impart continuous and advance training to our dealer technical staff throughout the network in India which also includes Fahrenheit Automobiles New Delhi. We also have standards for the manpower recruited at the dealership in terms of qualification and experience. We request your good self do not have any apprehensions with regards to the Technical capability of the dealership. We regret and appologise for the inconvenience caused to your good self and Mr. Gupta due to the concern in the car. We will ensure that the necessary work will be carried out on your car to your full satisfaction.

Once again request you to send the car to the dealership and co-ordinate with Mr. Vikas Tyagi (099971800061) for replacing the parts which are available at the dealership.

Assuring you of our best services at all times.


Regards,

Santosh Kulkarni,
After Sales.


Dear Sir,

We are in receipt of the below mail and have noted down the contents. You being our valued customer your satisfaction is our primary concern. In the view of the same we request you to kindly let us know availability of the car for the inspection as desired by your good self. We will ensure your satisfaction and will also provide you with good services. With regard to the action to be taken the undersigned will revert back in writing after the inspection of the car.


Assuring you of our best services at all times.

Regards,

Santosh Kulkarni,
After Sales.

Škoda Auto India Pvt. Ltd.
501, Signature Towers,
Tower A,
South City I,
NH8, Gurgaon-122001
Haryana, India.
E-mail:- [email protected]


________________________________________
From: singal shanker [mailto:[email protected]]
Sent: Friday, July 24, 2009 1:03 PM
To: Kulkarni, Santosh
Subject: Re: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939

Dear Kulkarni,

Ref our telephonic conversation dt.23-07-2209 in respect of skoda supeb DL6C J6939 . as disire the mail communication with the customer care is stated below

Singal

--- On Thu, 7/23/09, Nitesh Gupta <[email protected]> wrote:

From: Nitesh Gupta <[email protected]>
Subject: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939
To: "singal shanker" <[email protected]>
Date: Thursday, July 23, 2009, 7:36 PM
Dear Papa,

Below are the mails I have sent to Skoda and the reply I got from them. After the first reply I mailed them twice but failed to get any response from them. Please look into it.

Regards,
Nitesh

---------- Forwarded message ----------
From: Nitesh Gupta <[email protected]>
Date: Jun 30, 2009 2:11 PM
Subject: Re: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939
To: "Syed, Yaser" <[email protected]>, [email protected]


Dear Mr. Syed,

Despite my repeated emails to you regarding an update on action taken for my complaint I have not received any reply from you. It seems like you have put the issue on a backburner and are not at all interested in servicing your customers and looking into their complaints! Can you please tell me if you are going to take any action on my complaints or if I need to contact authorities higher than you to see if anything at all will be done regarding my complaint?

Regards,
Nitesh Gupta

9311124560 9311124560


2009/6/6 Nitesh Gupta <[email protected]>

Dear Mr. Syed,

Can you please update me on what action you have taken with regards to my complaint?

Regards,
Nitesh Gupta

9311124560 9311124560


2009/6/1 Syed, Yaser <[email protected]>

Dear Mr. Gupta

We are in receipt of your below said mail and had noted the contents. We regret for the inconvenience caused. You being our valued customer your satisfaction is our primary concern, in view of the same we have taken up your concern with our dealership and have asked for the details of your car. We will revert to you once we receive the details.

Thanks & regards,
Yaser Syed | Customer Care
ŠKODA AUTO India Pvt. Ltd.
501, Wing A, Signature Towers, South City | Gurgaon- Haryana | India | Tel: +91 124 335 1314 +91 124 335 1314
[email protected] | www.skoda-auto.co.in | www.skoda-auto.com


________________________________________
From: Nitesh Gupta [mailto:[email protected]]
Sent: Saturday, May 30, 2009 1:17 PM
To: [email protected]
Cc: [email protected]
Subject: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi

Hi,

I purchased a Skoda Superb (Regn. No. DL6C J6939) from Sai Automobiles, Delhi and took its delivery on 7th Dec 08. Since the day one the car has been showing "Airbag Fault" message and the airbag light in the dispay has been glowing.

I took the car to Fahrenhiet Automobiles, Delhi for check up on 07.04.2009. The service center opened the entire car and informed me that the front passenger side seat belt was not functioning properly and needed to be replaced. They told me the part would come in a weeks time. However the service center took more than three weeks to procure the part.

My car went again on 04.05.2009 for the part to be replaced. This time after opening the car the service center realized that the front passanger seat belt is working fine. It is the rear seat belt which has a fault in the airbag tensioner and needs to be replaced.

After this the car was again sent to the service center on 14.05.2009 for replacing the airbag tensioner. After opening up the car and working on it for three hours I was informed that the part they have procured is not working and they have to get a new part! Clearly they did not put any effort to check if the part was working before calling my car for service. Also, they told me that there was some fault in the wiring which has been fixed.

Finally my car again went to the service station on 29.05.2009 for the part to be replaced. Again, this time after opening the car I was informed that the airbag tensioner in my car is fine and does not need to be replaced!! There is wiring fault in my car which is being rectified. I was already told on 14.05.2009 that there was wiring fault in the car and it was rectified. Then why was there a need to open up the wiring again?

I have received my car back on 30.05.2009. The fault seems to have been rectified however the entire upholstery is dirty with hand marks and the finishing is undone. I can see loose ends of the cloth hanging out in various places. Also the leather on the hand break is cut in some places and the leather on the handle on the drivers door next to the window buttons is torn severely. It seems like the fitting of the car has been done in an extremely clumsy fashion and the service center has not taken care enough to get the car cleaned and fitted properly before sending it back. The service center has done more damage to my car than service.

First of all I was delivered a faulty car without any proper PDI by the company! Second, your authorized agent is not competent enough to diagnose the problem in one checkup. They have opened this brand new car 4 times for this one problem which should have been captured and solved on the very first day I took the car to them. On top of it the finishing of the upholstery has been ruined and dirtied by their mechanics. The service center has been trying to solve the problem by trial and error and experimentation rather than properly diagnosing the car. It seems like the service center is taking the entire thing as a joke and is not interested in servicing the customers properly and instead harassing them.

I do not think this is the way I or any other customer of such a reputed company dealing in luxury cars deserves to be treated. Please let me know what action is going to be taken against the service center and what should i do with the ruined upholstery in my car?

I have talked to Mr. Praveen on 30.05.2009 on the company help line no. 0240 2475999 0240 2475999 to register a complaint. The complaint no. is 30E101209. I want to talk to a senior manager supervising sales and servicing in Delhi to further discuss my problem. Please get the appropriate person to give me a call at 9311124560 9311124560 .

Regards,
Nitesh Gupta


Dear Papa,

Below are the mails I have sent to Skoda and the reply I got from them. After the first reply I mailed them twice but failed to get any response from them. Please look into it.

Regards,
Nitesh

---------- Forwarded message ----------
From: Nitesh Gupta <[email protected]>
Date: Jun 30, 2009 2:11 PM
Subject: Re: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939
To: "Syed, Yaser" <[email protected]>, [email protected]


Dear Mr. Syed,

Despite my repeated emails to you regarding an update on action taken for my complaint I have not received any reply from you. It seems like you have put the issue on a backburner and are not at all interested in servicing your customers and looking into their complaints! Can you please tell me if you are going to take any action on my complaints or if I need to contact authorities higher than you to see if anything at all will be done regarding my complaint?

Regards,
Nitesh Gupta

9311124560 9311124560


2009/6/6 Nitesh Gupta <[email protected]>

Dear Mr. Syed,

Can you please update me on what action you have taken with regards to my complaint?

Regards,
Nitesh Gupta

9311124560 9311124560


2009/6/1 Syed, Yaser <[email protected]>

Dear Mr. Gupta

We are in receipt of your below said mail and had noted the contents. We regret for the inconvenience caused. You being our valued customer your satisfaction is our primary concern, in view of the same we have taken up your concern with our dealership and have asked for the details of your car. We will revert to you once we receive the details.

Thanks & regards,
Yaser Syed | Customer Care
ŠKODA AUTO India Pvt. Ltd.
501, Wing A, Signature Towers, South City | Gurgaon- Haryana | India | Tel: +91 124 335 1314 +91 124 335 1314
[email protected] | www.skoda-auto.co.in | www.skoda-auto.com