I had ordered G.I. Stereo headphones on December 21 with FedEx overnight delivery expecting the package to arrive before or on Christmas eve. Not only did the order not arrive in time, but after several phone calls (many of them attempts without success)an incomplete order was delivered in early January. After many more attempts customer service ensured that the missing second pair of headphones would be sent immediately, however, I did not get a shipping confirmation nor a tracking number nor the headphones. Further attmpts to contact customer service were completely unsuccessful (about 10 calls!).

This is the worst response I ever had from any store - online or other.

I am not too difficult to please when it comes to customer service. I view it as simply a transaction: a buyer, a seller, and an exchange. Skullcandy has absolutely the worst customer service I have ever encountered. I placed an order for overnight delivery, it has now been 4 days. I have had no response to my e-mails and their telephone system is going straight to voicemail. Never place an order with Skullcandy unless you have the compulsive need to feel completely insignificant.

There's actually a SkullCandy walk-up booth in the Westfield Mall, downtown San Francisco. If I had to deal with this company via mail, from what these other reviews say, I'd be fuming rage right now.

These products have a Lifetime Guarantee for anything that happens to them, and they mean anything at all except theft or loss. In the last two months I've been back to the SkullCandy booth to have my earphones replaced 4 times, and I'll be going there today for my 5th replacement! If they don't just fall apart on opening the package, one side will fade out or stop working all together within a week. This company spent too much on "cool" and not enough on quality and functionality. I personally feel like this company owes me compensation for making me go back to their booth all these times in such a short expansion. There are usually one or two teenagers working the booth, and will easily give you a new pair of earphones, even without a reciept. Their LifeTime Guarantee is a way of tricking you into buying a very poor quality product that will, no doubt, need replacing promtly. Stay clear of this company and I commend you for doing your research before buying, unlike me.

Bearly 2 months ago I brought the £32.99 skullcandy headphones out of my EMA because they appealed to me.
However, just after 2months they have suddenly snapped in 3 different places! I take very good care of everything I have bought especially expensive things.
I am appalled at how faulty they are! They snapped at exactly the same points on each side of the headphones.
and the worst thing is that HMV won't do anything about it because i have no receipt! Al I wan't is an exchange!
My bank statement clearly says: card payment to HMV on the 13.3.09 £32.99.
Do you think this would help?
Please email me at: [email protected] (the o's in poison are zero's)

thanks,
Charlotte Crawcour