Since December i have been speaking to Sky advising them that they have been taking money out of my account for a service I cancelled in September. Every time I called the Billing dept they promised that they would get it solved and reimburse me for the money they have unlawfully taken and every time I checked my account after the phone call nothing has been done.

My last conversation with them after i realised for the 3rd time that they did not return my money again was on Tuesday 20.01.09. After arguing with the person on the phone asking them several times that i wanted to speak to their manager some person came on the phone and advised me that they will not be returning my money until the 5th of Feb. That being bad enough, i just checked my account and again, they have taken money from my account. They have known since December that they shouldn't be debting my account and yet again, they have. I am not working and i am getting very stressed and angry with all this. The £1000 that I am claiming for is not just what they have taken from me unlawfully but for all the phone calls and the stress and anxiety that they have put me through for no reason at all.

I am desperate and just want this to be over, if someone can please help me. I am emailing everyone and i just can't afford to go through this when i am trying to find work.