Sky TV
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Category: Entertainment
Contact Information
United States
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Sky TV Reviews
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I_HATE_SKY_TV
October 19, 2009
Broadband 'No Longer Available'!!!
Signed up for Sky TV, talk and broadband for a set price of £36.25 per month. Over a month after installing the TV, the contractor, TELAER in Leeds have told me broadband Base is 'no longer available', and I will now need to pay an extra £17.50 per month, but reduced to £10 a month as a goodwill gesture.
I have called both Sky and TELAER, but all they seem interested in is selling more products and services than solving customers problems. TELAER never told me there would be a problem with broadband in my area. I have never had Sky TV before, but this month has been a whole host of problems and terrible customer service experiences.
AVOID SKY AT ALL COSTS!!! they will overcharge you, lie about what they are providing to you and they will not give you a chance to get your money back if things go wrong!!! I HATE THEM!
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CHASSIE15
September 7, 2009
REFUSED REACTIVATION
I have been a sky customer for 3 years, i am not rich i am disabled and cannot work. i contacted sky my bill was about to come overdue, i asked them not to cut my viewing off as i would pay my bill online next day, however they cut my viewing off, i paid the bill next day.
Normally paying the bill automatically activates my viewing back on, but it did not, so i called them to activate it but they refused and said unless i set up direct debit or pay two months in advance i cannot have my viewing turned on.
I do not like d.d. as i have incured bank charges in past, as they have taken it early. i am disabled have very little money and i am unable to pay months in advance.
It seems to me sky are been selective and Discriminating as to who gets viewing. they are been totally unreasonable as i did tell them my payment would be a day late.
I would not recommend sky to anyone. i would be grateful if someone could look into this. Charles Stirk.
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ashima mohan
June 8, 2009
sky tv cancallation dept
hi,
i spoke to person in cancallation dept yesterday in sky.he offered me 2 deals so that i dont cancall my account with them.thev first one was have sky hd box and they will credit 20 pounds in my account.the secound was have sky+ which i have free for 6 months.i told the guy i will call him in 30 min after talking to my husband.when i called again the other person in cancallation was really rude to me .he told me the best offers were given to me .i told him i will accept the secound offer given to me of sky+.he told me if i was telling him the truth as no one can offer me this .he kept my phone on hold to speak to his manager .and after speaking he told me my manager will e mail the other person manager to ask how could he offer me this and get back to me .is this is the way sky treat there exciting customers .i want a ans from sky why i was treated the way they treated me .what is my mistake .sky needs to ans my questions,
ashima mohan
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Sinead Venus
May 29, 2009
Customer Care
I am sick to death of it breaking, getting nowhere when you call. Then speaking to the extremely rude people on the other end of the phone! They have messed my direct debit up and then cut my sky off and told me I had to pay 2 months to get it reconnected! An absolute k=joke, their mistake yet i have to pay double! Where is the treating the customer fairly in that!
When you try and make a complaint you get pushed about from pillar to post and nobody wants to take the call. I have now spent over 20 minutes on the phone to them and have still had to pay again for something that I'd already paid for. It's disgusting totally and uterlly disgusting. I was told ever so matter of fact by the woman on the other end of the line that my direct debit was returned because I had no money!!!
A total joke!
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November 7, 2008
VERY POOR CUSTOMER SERVICE
I telephoned your Sky Customer Services department this evening at 18:40 and had a whole customer experience that does your organisation no credit.
I have been left with a definite feeling that Sky is ill equipped to deal with volumes of calls from customers (which isn’t new as I have experienced the same delinquency of response in all my time as a subscriber), and that the customer service staff I spoke to were of very low competence levels which was demonstrated in their inability to deal with my enquiry or answer my concerns satisfactorily.
Also, the process which took me from my first point of contact to the user dealing with my enquiry was flawed, time consuming and utterly without point.
§ 19:05 - I telephoned to enquire on the statement they sent me. I was asked to identify myself using touchtone keys to input my home telephone number.
§ 19:24 - Customer Service Advisor comes onto the line and asks me to identify myself again, collects bio data, takes password and checks the nature of my enquiry. I state that I find the amount of time it takes for Sky to deal with an non-sophisticated enquiry to be entirely unacceptable for an organisation of it’s size with such a large customer base. He asks me to hold which takes 4 minutes then comes back to me advising I would be put through but would have to hold for approximately five minutes. Why was I put on hold initially for him to put me through to another department and have to hold again?
§ 19-36 - I came through to a Customer Service Advisor called Helen. I said, quite seriously, “I assume you know my name and the nature of my enquiry”. She answered no. I asked if she could explain why I had gone through the previous process and she replied no. I stated once again that I found it entirely unacceptable that I had been forced to be kept waiting throughout a process for no conceivable reason. I then had to provide full bio data details again. She then dealt with my enquiry with the minimum of charm that tested my patience further. The fact that there was no reason to this elongated process caused me to ask if Sky made revenues from customers dialling the 0870 number. She replied I don’t know. I requested I speak with a manager or someone who was her superior and she said the manager was at home and there was no-one more senior than her and they were leaving in twenty minutes. I demanded that she allow me to speak to a colleague of hers to corroborate her statement on three occasions, I was then cut-off at 19:55. Not once did I use bad language or raise my voice.
This was a straightforward enquiry, one which could have been dealt with so simply but one which actually served to raise my levels of disbelief at the poor level of customer service and the feeling that a large corporate organisation really had no empathy or consideration for it’s customers. I have been a subscriber to Sky since 2007 and had problems with there custermer services from day one, I believe it is only fair to you to point out the severe failings of your Customer Service people, process and supporting infrastructure. I would very much like these questions answered directly to me.
I have forwarded this onto various consumer and media organisations, as I will not accept any organisation that I am a customer with dealing with me in such an unprofessional, uncaring manner.
I ended up with cancelling SKY TV, SKY TALK and SKY BROADBAND, and signed up with Virgin Tv
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August 15, 2008
treatment recieved
we have bin treat awful and you disconnect us and turn off our phone, we have bin in touch with you over and over again and you have done nothing we are very angry at this we owe 48pound thats all one member of staff says hell put it on next bill and then you cut me off im angry at this and now you have restrickted my house phone this is disgusting treatment and all for 48quid we xplained it was because mr jordan smith has new job and gets paid on 19th aug we are a very angry family at this on behalf of smith family
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August 9, 2007
No picture for satellite stations
we have only terrestrial stations and been told we will have too wait until Saturday 11th August for someone to call. When Cable had it, the service was same day. They charge more for a poorer service.
Shame on Sky TV.
H Bishop
53 Carmel Road
Winch Wen
Swansea sa1 7jz
Tel: 01792412081
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July 30, 2007
Shocking service
I connected to Sky when I moved into a new property back in March of this year , I was delighted that your engineer could be out to install the facility in a very short space of time , this completed I had good service for 2 days! I now have the error message " no satellite signal being received " .
I live on a tree lined street is the excuse I have been given now on a number of occasions , I have written 2 letters and made a variety of phone calls trawling my way through various automated options and waiting disgraceful lengths of time to speak to someone that on 3 out of the 7 occasions I have tried to call you I gave up after 40 minutes.
I have cancelled my direct debit in the hope that by withholding payment I can eventually get someone to listen and action my complaint as follows in brief:
Shortly after instillation I called and spoke to a lady on the technical helpdesk as I was experiencing the online error message " no satellite signal being received " she kindly ran through a variety of tests and established that it must be a fault with either the dish or the box so she arranged for an engineer to call the following Monday offering me a morning or afternoon appointment , I accepted the morning appointment and arranged to take the time from work , the guy called me 1st thing in the morning and gave me a time of expected arrival , very nice chap but it turned out that he was not a heights engineer meaning that he would need to re-book the appointment with the heights team , he did this while having the team on loudspeaker and again I was offered a morning or afternoon appointment for the forthcoming Friday , I took the afternoon appointment meaning that again I would need to take time off work.
Friday arrives , I go to work in the morning and leave work @ 11.15 to allow me to be home for 12.00 only to discover that your engineer for some reason had not kept to his appointment and in fact he came in the morning and I was unable to book another appointment for over 1 week.
Third time lucky you would think , unfortunately not , 2 guys arrive and without even removing the ladder from the van tell me that unfortunately there is no point as I live on a tree lined street and the Sky should have never been installed , leaving abruptly and heading to the pie shop across the road to buy their lunch.
Fourth time lucky I was hoping and I contact you and again you arrange another heights engineer to call , this guy however does get on the roof and does heighten the dish but advised that if it gets windy its likely to slip down, this aside I do receive a great reception for all of 8 days and now I am left with almost nothing , I can not even watch the terrestrial channels without interruption so I list some of the channels I can not view :
Channel 4 , Sky 2 , Sky 3 , UkGold , UkGold +1 ,UkGold 2 , Living TV , Living TV + 1 , Living TV 2 , Bravo , Bravo +1 , Challange , Challange + 1 , Para Comedy 1 , Para Comedy + 1 , Para Comedy 2 , Si-Fi , Si-Fi + 1 , Uk Drama , Uk Drama + 1 , Life 24 , Zone Reality , E Entertainment , FX Channels and UK Style
The list could go on and on so I am sure you can see why I would be unhappy , I call and I am told that its the weather or the trees , I ask to speak to a manager and never get a callback and this is the second letter I have wrote and to date all of my concerns have had no response.
Overall I'm not looking for financial compensation all I want is to enjoy the subscription I wanted , I don't want to go to Virgin Media I really do want to stay with Sky but to be honest I have to ask myself with all this going would a move to Virgin Media really be all that bad ? I mean is Sky 1 and a few minor channels really worth all this hassle? I have always enjoyed Sky in that past and up until moving into this property have enjoyed Sky + something I really would have liked to enjoy with my current subscription but I don't feel that the £99.00 to upgrade when I cant even get the channels would be a waste of time and money!
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July 22, 2007
Absolutely pathetic!
I ordered Sky TV as a new service over two weeks ago. Spectrum, the installer was supposed to come today (July 21, 2007). Lo and behold, Sky never sent the viewing card ahead of time, so the appointment with Spectrum's engineer was canceled when Spectrum called to firm up the installation. I work weekdays (as do most people -- something that should not be lost on Sky) and am usually away from home most Saturdays. I had to move heaven and earth to be around today. I tried to call Sky to get to the bottom of this, to absolutely no avail and only after an excruciatingly long wait. Spectrum was a lot more helpful, but could only tell me that Sky had sent out a card, but as the card had already been activated, it could only be that it was sent to the wrong address! This is very disappointing. I won't be around on a Saturday for another three months!!!
Still, on the bright side, this should give Sky plenty of time to screw up again and again, until they send the card to the right address. The quality of Sky TV's customer service is pathetic -- but, based on my experience elsewhere, seems generally in line with how things are done in the UK anyway. If Sky did not have monopoly over satellite broadcasting, things would be a whole lot better. ABSOLUTELY PATHETIC.
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