Received a letter from sky offering installation of skyH+ box for £60 with a free box, sounded to good an offer to turn down so contacted them and booked a date for installation.
whilst on the phone to the call center made it perfectly clear and made a point of informing them that the dish was on my chimmney of my mid-terraced cottage and that decorative ridge tiles might make it awkward for a roof ladder. .
Waited for the installation engineer to turn up on given day and he arrived at 0800 hrs on the saturday morning. Coincidently he was a former school mate of mine, he took one look at the job and told me he could not install the product due to height restrictions . He checked his palmtop/mobile and showed me that their was information about my concerns ie height and that they shouldnt have given him the job.
He departed and i received a phone call from sky to rebook a new installation date, which i did and i once again told the operator of what was involved with the installation and possible difficulties.
The second installation date arrived and i received a phone call at 0830 hrs giving me a time scale of 1200-1600hrs for the engineer to arrive, i waited in all day and at 1545hrs decided to phone the engineer to see if he was still coming, he infromed me that all jobs had been cancelled by sky due to high winds and they should have phoned me to let me know of the cancelation.
phoned sky to complain about my wasted time and was promised free installation and a months free viewing, which i thought was reasonable although it did not cover the cost of my two days lost wages due to being self employed.
On the third occasion waited until 1000hrs when i received a phone call saying the engineer would be with me between 1200hrs and 1600hrs, he arrived at 1445hrs and told me that he would not be able to install the product and that sky "wouldnt touch the job" due to difficulties in accessing my dish.
Phoned sky once again to complain and was told that sky couldnt install my new product as it was too difficult due to health and safety and that i should get an independent installer to do so.
This as i was informed by the 3rd engineer would cost me in the region of £250-£300 as i would have to buy the box off of the independent installer plus labour.
I asked if sky would pay for an independent installer as i had been promised a free installation, the offer included a free box and i had now lost 3 days money to the cost of £500-£600.
They informed me that they couldnt do this and the only way i could have skyHD+ was to pay up personaly for the installation by an independent installer.
So the total cost to me would be in the region of £900 if days lost and cost of independent installation was added plus the 3 phone calls the longest being 78 mins to rectify and come to a solution.
My parents were also having a HD+ box and multi room on the same day as my 3rd visit and the engineer refused to do the work because the dish was over 10 ft and he wasnt allowed to drill any internal walls in the house?