A Company salesman walked neighborhood stating he could get new roof and no deductible from Hurricane Wilma. After inspecting roof confirmed there was damage related to Hurricane. Salesman advised his company would handle everything and when through I would receive a roof mitigation report to lower insurance on house. He also confirmed that there would be no deductible and company, Skyhigh would bear any and all cost associated in dealings with Insurance Company. I was further advised the company had own in house counsel to assist in process. I signed a contract and the process started. Everything was going well, the Skyhigh was dealing was dealing with the insurance. There were numerous meeting and discussions. One day I get a call from a new individual from Skyhigh who advised he was taking over the file and would like to come by to meet me and see the roof. He also asked I sign a new contract (the verbiage had changed). I asked if the no deductible still applied and I was asked to send an email message to the company regarding same. I did and no reply was sent back advising anything different. Some weeks later I get a call asking if I had any other damage to the house resulting from the hurricane. I was told it could be added to the claim. I address the other areas including the cracks that showed up on the ceilings on the second floor. The claim went to arbitration. The umpire awarded damages to me for the roof and interior ceiling. The damages paid on the interior were for repair, paint and cleaning. I received two checks on the scope of loss.

I was expecting a new roof and the interior repaired as per the scope of loss and payments. Little did I know until later the interior damage was a ruse to get money in order to cover the deductible. There was never any intent on behalf of Skyhigh to do any interior work.

While the roof was being stripped some damage to my screen enclosure occurred which was not a problem and repaired quickly. When the water proofing underlayment was being applied the windshield on my truck was shattered. I had asked if the truck needed to be moved when the crew arrived and was told no. When I found the damage I asked the foreman what happened and he replied it was like that and his crew did not do it. To make a long story short I have video surveillance cameras, which captured the incident. Skyhigh did fire that company and a new one came out to complete the job. As a side note the underlayment is required to be rolled to make sure it adheres. The company did not roll it until the next day until after I advised Skyhigh of the problem.

During the tile install the worker's damaged the gutters and irrigation pump and more screening. Also a stack of new tiles fell from the main roof onto the garage damaging newly laid tiles. The workers attempted to patch the area without foam as required by law. Again I complained and the area was corrected. Mean while I am still waiting to be reimbursed for the property damage.

When the roof was completed I asked when are we starting the interior. I was told there was no money left for the interior repairs. I advised that the insurance company was paying them for the interior. They responded that that money was being used to cover the deductible, something I would have never agreed on.

I sent a certified letter to Skyhigh stating my position. I received a nasty phone message and was told to contact their in house counsel. Skyhigh would have you believe their in house counsel is an attorney when in fact he is not a member of the bar and has limited privileges. I did in fact contact him and he advised he was the in house counsel. Additionally we were on a conference call with all the family/company officials listing in. In that call I was threatened with a lien being placed on my property if I did not give them the money. I could have fought them but health and just over $2, 00.00 was not worth it. We agreed they would pay the damages, not do the interior and give me a release of lien and the mitigation report in exchange for the entire amount from the insurance company. We met and exchanged checks and paperwork. I was to receive the mitigation report later as he did not bring it. It has now been three weeks and numerous phone calls and email messages have been sent and no returned. I did receive a phone message today advising because I had filed a complaint with the BBB they would not give me the mitigation report.

Will be contacting my attorney tomorrow and following up with complaints to the state and county and anyone else who will listen to hopefully put a stop to this type of unethical business practice of preying on the consumer. Personally I would not recommend doing business with Skyhigh., there are more reputable roofing companies out there.