Skyhigh was recommended by a neighbor. Our roof suffered damage from Hurricane Wilma and given the tiles are no longer available, it needs to be totally replaced. In December of 2008, we started working with our insurance company, an inspector and Skyhigh to asses costs and see what needed to be done.

From the beginning, Skyhigh reps were very pushy. They wanted us to sign things right away claiming such initial exchanges signified a proposal for work, and left anxious messages on the machine while the claim was in process. In addition, the contractor and rep came to our house without notifying us, waiting by the door with clipboard in hand. When we received the claim funds from the insurance company (Feb. 2009), the contractor was notified and told what the agreed price was--his tone indicated that he was not satisfied with the amount. We were then connected with someone at Skyhigh's office, who informed us that she would come by and pick up the "contract." We asked why (since they should have a copy already) and mentioned that it was not a contract, only a proposal. This set the employee off--with initial professionalism being supplanted by out-of-line rudeness. She engaged in inaccurate legal speak, relayed erroneous information about the paperwork, she called my wife a liar (about having spoken to her which she never did), threatened to contact their 5 lawyers so that a lien could be put on our house. She claimed the contract (proposal) was an official notarized document. Not only was it not a contract, it did not indicate an agreed upon price nor was it notarized.

This person was rude and combative and resorted to bullying tactics that would have had the potential to render the less informed scared and vulnerable. All this after we had been ready to proceed with the job. We have since tried to connect with the contractor, but he did not return our calls. They then sent us a threatening letter from a supposed lawyer (yet who was not a member of the Florida Bar Association) that basically said do business with us or face a cancellation fee OR we will take you to court. We showed this letter to two lawyers who both said that it was laughable and looked like something used to cow less experienced homeowners into capitulating to Skyhigh's demands.

Frankly, these are fraudulent and strong arm tactics and are no way to conduct a business. They have put us through quite a bit of stress and hardship for no good reason and had we not been better informed, we might have been convinced that we had no other choice.