Unbelievable that a technology company can't perform a simple business transaction.

My credit card company sent me a new credit card number because of a
potential security compromise. As a result, this required the merchants
of recurring charges on this card to be notified so there could be a
valid number.

When I tried to change my credit card number for my Skype Unlimited, I was told I couldn't do that, and that I would have to cancel my subscription and make a new purchase. Really stupid. Worse is that my old rate of $9.95 per month will now go up to $12.95 per month. Hmmm...

When I asked for help to make this simple change, I was just stiff armed and some idiot just parroted back policy.

This does notseem right at all...most companies allow for changes in credit card
information, especially for recurring charges, and DON'T force the
customer to make a new purchase.

I'm going to be looking at other options now...sleazebags!

This company has deducted 3 charges of $16.65 from my bank account. Although I have heard of Skype, we are not Skype users. These are fraudulant charges.
I've looked high and low to find a customer service phone number for them. My bank cannot even provide a phone number. I've tried contacting eBay since they are a subsidiary of eBay.
I will be filing a white collar crimes complaint with the FBI with regard to this situation if not rectified immediately.

To those who are experiencing the same problems; I have heard of one success story by emailing [email protected] & [email protected].
I have sent an email to these addresses this morning and am awaiting a response.

Skype has taken several unauthorised payments through Paypal to the sum of £72 and has no complaints procedure that is meanfull in resolving this. All email replies are automatic and in Czechoslovakian

Receive a sexual harassment from Adam Heuskes, Melbourne on skype

I got an email on 4th of August 2009 that my account would be credited for 972, 00 euro while the contract only allowed a maximum of 10 Euro. It took me some days to find out that Skype mixed up the English and the European notation; They should have written 9.72 Euro and they also should have written another date (4 August instead of 8 April).

It is not only this message that made me suspicious about using Skype. The other reason that I stop using Skype is that I could not contact customer service. I could not find a telephone number, no email address, no physical post address. No one to explain what problems were caused. I could not contact Skype in Ethiopia or back home in Germany. This worried me most. Imagine that Skype makes the mistake to take a few hundreds of Euro from you account, how can you claim the company?

I have cancelled my submission, changed my credit card data and stop using Skype. My main reason is that the company meant to facilitate communication has no customer service and cannot communicate with customers!