Skyway USA

5 stars
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4 stars
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3 stars
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2 stars
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1 stars
(12)
Category: Services

Contact Information
1199 main street, Jackson, KY, Washington, United States

Phone number: 606-666-8883
www.skywayusa.com

Skyway USA Reviews

Disgusted in NJ856 July 3, 2010
Internet fraud
I ordered Skyway USA wireless for my son who lives in a rural area and cannot get Verizon or any wireless services. We were promised a rebate of $100.00 and 2 months free service and $149.00 would be the cost and we would own the equipment. They took $249. out of my account and when the box arrived it was huge and the directions were poor. We called Skyway, they said they haven't had a $100. rebate in 6 months and its one month free service and we would have to pay to send the equipment back. It weighs 50 lbs. Called my bank and this is internet fraud, I will be receiving papers from my bank and they will then refund the money. We may have to pay to send it back. I should have checked this company out, they have horrible reviews. It definitely is a scam and internet fraud. Anyone faced with this and has put the charge on a debit card/visa logo has a leg to stand on. DO IT!
DavidParker73 May 11, 2010
Service
We have been with Skyway USA for two years now. The service is very poor.

Most of the time we are online for about 2-3 hours out internet freezes up and we have to unplug the modem to get it to work again. Sometimes we loose satellite signal for no obvious reason.

I have missed several deadline for school work cause of the poor quality of reliability.

They are not very reliable service. Don't waste your time. Look for different ISP.
L in Alabama April 17, 2010
Awful Misleading Company!Liars!!!
I can't count the number of calls I made and the number of lies I was told by this company's employees over a 9 month period!! Every time I called to check status of my rebate check I was told the rebate had been approved and I was on the list. A couple of more months pasted and no check. I would call to get the same lie but I was actually given a name of the person (who would be issuing the $100 rebate check) who did not even work there. Phoned the phone number given to me along with "THE NAME" to inquire status of rebate and the sales rep. said no one works here by that name. A couple of months later, I was offered monthly credits of $10 instead of a flat $100 check. I declined at the time... little did I know it was the credits or NOTHING! Which is exactly what I got, nothing. My 12 months was up in Jan. & I continued to pay but didn't use them after Nov. I installed a different system and so far love it! Not sure if it's the new service or if being rid of the INCOMPETENT Sky way Usa's BS that makes me smile.
michael42265 March 23, 2010
this company is nothing but lyers
this company is the biggest SCAM ever. they promise whatever speed u pay for in reality u get that speed for about 3 days then it goes to super slow dialup. im tellin u regular dial up looks like 3G speed, and that 100 dollar rebate they promise is 30 bucks and u will never see this and they wont to apply it toward your second year. YEA RIGHT i put up with this BS for one year and they expect me to take another one I DONT THINK SO!! so stay with dialup or anything else but do not get scammed like all the rest of there clients are.
Velma Johnson December 7, 2009
Poor Service No Help
Speeds not anywhere near promised. No support. Reasonable use policy stinks. They just want your money. Stay away from this company. You are better off with dial-up for the money.
LeOtis August 20, 2009
lousy service
Whatever your other limited options may be, they are better than using Skyway USA. The service is very slow. Almost daily I receive some sort of DNS error message while trying to access a web site. Between the slow speed, error messages, and dropped connections, it is just lousy. If I can get through to tech support, they don't offer much help.

The $100 rebate? It has been nine months, and I still haven't seen it. I read the reviews before I ordered the service. They weren't good, but I decided to try it anyway. I thought maybe my situation would be different. I actually believed them when they said I would receive a rebate. I was wrong. The service is still lousy, and they still don't send out rebate checks.
Jimmy July 27, 2009
Awful service
Help in setup satellite internet service worthless. Speed not significantly faster than dialup. Given dialup access number for upload to satellite that was supposed to be local and was actually expensive toll call. No compensation offered. Never received promised $100 rebate on equipment.
karenmarie July 6, 2009
Slower than dial-up
horrible speed, worse than dial-up! they said the speed resets itself once a month a full speed but it does not matter, its slow all the time. For people like me in a rural area, this was a last resort and am so sorry i signed up with them.

The customer service is awful also, can't get through half the time because, in my opinion, i swear they are laughing at us suckers who bought this product and dont wanna listen to us whine about it..

i would LOVE to hear feedback on this if anyone else has the same issues with them..

Thanks
dvx400 June 14, 2009
Are they serious???
I got my Skyway Internet back in January of this year and I am very unsatisfied with it! It seems like every day I am on the phone with them (when someone is actually there to take the call) to complain to them about the very slow speed and sometimes it won't even connect. It's very sad that i can get higher speeds out of dial up. I can't even check my email or send pictures with this crappy setup. Not even a month after i had the satellite the eye went bad and they charged me $150.00!!! I hope you people read this and don't make the same mistake i did because I am now stuck in the one year contract with crappy service. DO NOT SIGN UP FOR SKYWAY USA
Lex January 28, 2009
No customer service
I called for 3 months trying to get the service to work correctly. Called technical service at least 4 times but they only had record of me calling 2 times.

Only returned call 1 time had to call back another time. Technical service was never able to fix the problem. Ended up having to reset the internet settings each time in order to even use the service.

Quit using the service because of frustration, but still had to make monthly payments for the entire 12 months even though I had called to complain about service. Customer service when called still would not help or even consider refunding last payment when I was transfered to another state.

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