I e-mailed skyway and said that I would like to cancel and please let me know what is involed in doing this (where to return the equipment exc..) the next day I went to get on the dial up internet that takes forever to get on to and when you do get on it will kick you off, or will take forever to pull up a page. I also run a internet business...(not going well) some pages it will not come up at all. That day I tryed to check my e-mails to see if they had e-mailed back...I could not get on the internet. So I called the company and was to call the next day to talk to someone then. So I did, when I called I had to talk to 3 people and found out that they turned off my internet and charged my visa $599.95. They said I had a contract with them for a year. I told them I did not sign a contract and what about the $100.00 rebate I was suppose to get when we had to buy the equipment. And get this she said she e-mailed me to let me know she had canceled...I asked her how was I suppose to get this e-mail when I can't get on the internet?????And my account was already paid for the month...so if you go with this company you will be calling every 3 to 4 days to see why you internet is so slow...and you will be passed around until someone will tell you to clean your cookies...or unplug there equipment for 5mins. or so and all should be good...It's not worth it!!! I pay $50.00 a month for this service...Look some where else...They took money from me with out me knowing...Good Luck!!!