I also bought a sleep number bed. I have a queen with dual chambers. My side seems to do okay but my husband has landed in a hole and cannot get out. First time I called I was asked to keep a journal of the settings I set the bed to and then what it changed to in the morning. Next time I called I was asked to cap off the chambers and see if the bed still leaked. It did. I had to wait two weeks for them to mail me the caps. Now I call and I have to replace the chamber. I thought when I paid all this money for the bed that I would at least get someone to fix it for me. No I keep having to fix it myself. Don't waste your money. Buy the springs...Either way you have to replace them in a few years.

My husbands father ordered a Sleep Number Bed. He had it for the 30-day in home trial period. Two weeks into his "ownership", he died of a sudden heart attack while doing yard work. My husband is very distressed by his fathers passing and has been assigned to handle his fathers estate matters. He contacted the company soon after his fathers passing and was basically told that the contract stands and unless they have ALL of the appropriate paperwork from the courts, and that we are held liable for the bed and payments. The courts and estate settlements take a "process" and there is no way to have all of the documentation this company requires, in such a short period of time. (Not to mention the fact that we live over 1, 000 miles away from the estate.) This company lacks ANY compassion for our situation.

It has been almost 3 years now and our dual air chambers have separated leaving a gap in the middle with no support. I called Select Comfort and they had us measure the bed and decided that the mattress cover is defective. This defect is going to cost us $161.00 to fix. This is per the prorated warranty they offer for their product.

I am sorry to say that I was not more skeptical of this warranty thinking, what really could go wrong with a bed mattress anytime soon. Well I stand corrected!! I am ashamed that I spent over $1500.00 on a bed from a company that does not stand behind their product better than to offer a prorated warranty. Customer service explained the prorated warranty and offered that I purchase a replacement mattress cover at prorated price or purchase another mattress from another company. I was shocked to receive this answer and it made me aware of how bad of a decision I had made in purchasing this item.

I have no idea what I am going to do to fix this problem but I wanted to warn others before they make the same mistakes I did. I have since found quite a few other people that have either had the same or a different problem and are very upset about how Select Comfort is handing the situation. Just for your information “BBB processed a total of 455 complaints about this company in the last 36 months. The majority of complaints for this company involve the shipping charges to return the bed. The return policy and charges for returns are posted in the stores and on your purchase agreement. Consumers should read the entire purchase agreement before signing.” My complaint to the BBB will be added to these shortly. You would think that reading reviews, paying a lot of money for something and dealing with a well know company would ensure you making a good purchase decision but unfortunately it does not.

These are cheap beds. Do not waste your time. Once you purchase, all of their "friendly" customer support dissapears. A sleep number bed is just an overpriced air mattress. You can not sleep next to the person in bed with you since the middle is a one foot section of foam that squishes down. The 30 day home trial means that you must keep the cheaply made over glorified camping air mattress for a minimum of 30 days before you can get it returned. Buyer Beware!

I purchased a Sleep Number Bed 18 months ago and haven't slept on it for the last 9 months. The reason? I developed sciatica back pain and leg pain after using it for several months. The pain gradually worsened until I finally realized that the cause of the pain resulted from rolling to the center of our Sleep Number queen mattress. My husband, who always had a bad back, also will not sleep on it. Don't let the one month return policy fool you. It takes time before you eventually realize what it causing the pain. I was actually tightening one side of my body so I wouldn't sink in toward the center of the bed. Complaining to Sleep Number customer service only led to them sending more stupid foam that never solved the problem of sinking into the center. I have worked with a chiropractor and had physical therapy. When I still didn't improve, I ended up at a Doctor of Physical Therapy and Rehabilitation. I needed traction, physical therapy, pain relievers, and a shot in my spine to finally relieve my pain.. After explaining to the physical therapist what I thought was my problem, he told me to get rid of the bed! He had also purchased a Sleep Number bed, said it was "junk", and gave it to charity.