I recently purchased the I9 bed from Sleep Number. The bed was not the quality of bed used in their store/showrooms. The bed was very cheaply made and caused my husband and I both back and neck problems. The mattress pad zipper was broken within 2 days of use...the air chambers would not hold their settings for anytime and you would have to adjust them. You could feel the foam side and center walls under you. When my husband got into the bed I felt as if I were laying on a giant air bubble (like an old waterbed) and it wasn't supposed to do that since we had separate air chambers. We were so dissatisfied with this bed we contacted customer service after 4 nights to ship it back...we were told we HAD to sleep on it for a FULL 30 nights before we could return it. We (after the 3rd complaint) were finally given the RMA # to return it. We had to pay out of our own pocket nearly $500 shipping to return the bed. This has been the worst shopping experience EVER. Please don't make the same mistakes we did!!! Don't buy their product...it is NOT the quality you see in store.

LETTER TO BE SENT TO SELECT COMFORT

We bought our Sleep Number bed( Expanded Queen with two sending units to the pump) in April 2005. Several of my friends bought beds too, and they also are very happy. The bed has been a godsend for our sleep. In October of 2007, we noticed the LCD on both number sending units (as did my friends) was only showing part of the numbers. Thankfully that unit was recalled for all of us and you all replaced them.

Last week, May 7th, we noticed the LCD on the replaced unit (one sending unit only) was again fading and only showing part of the numbers. It is very hard to believe that for such an awesome product that these parts are failing again. Will you please explain why?

Please help me get this rectified. I called your customer care folks – who were very nice but we were not satisfied that they said that this warranty on this pump unit we got in October 2007 reverted back to the original date the bed was bought. Parts replaced on our car or for our washing machine are given warranty from the date it was replaced. We also were told if we purchase a new pump unit with the now remote number senders, it will have a 30 day warranty. Our concern is this unit will also start to fail.

I'v had a Sleep Number Bed AKA Select Comfort (why did they change the name of the company?) for almost four years & if I could sell it I would, but it seems no one in this small town wants one as I have advertised it twice and for a very low price. They all must have read this complaint board. You cannot sleep on this bed when one side is adjusted for firm & the other for soft, one partner is going to roll all night or keep a death grip on their side of the bed so they don't.
Also you can't snuggle as there is a very hard separater in the middle of the bed, it's a rip off to say the least...And if I have to watch that Lindsey Wagner on TV spewing garbage lies about how wonderful this bed is just one more time I think I'll pack mine up and send it to her!!!

My then 80 yr old Mother and I went to the Mall to look at the beds.We laid down on several.Felt wonderfull! Mother ordered one for herself and one for me as a suprize.
Soon the two beds arrived. 2 boxes, about 2.5 high, 2.5 wide 3 ft long.Yup, the whole bed.
We opened one and out pops several strips of grey foam, what looks like 2 plastic floats for a pool, pump, controls, and a quilted mattress cover with a zipper.It was easy to put together as theres not much to it.The controls had no numbers, within a month the mattress sagged, the foam moved.( I weigh 132lbs, my lover weighs 150lbs)the foam down the center made a ridge.
It was a very expensive mistake.A queen size one in fact.
Notice the only reviews to read on site are the ones that sound like the company wrote them and most don't leave a name or its a first name?
Hint if you're buying a bed.Take a camera, unzip the mattress cover, take a picture of just how thick the cover is, the foam, everything!Remember, the box springs are not included.
Good luck

I'm so happy to finally read complaints that equal mine about this bed!! I had some minor back problems, but I thought this sort of bed would be great because I could adjust the firmness, so I could not go wrong. WRONG!! I've had the queen Sleep Numbers Bed only a year, and I have never been able to find my "Number." I've had it up to 85, down to 15. I've called customer service. No help. I bought a pillow top myself, but it didn't help. I just could not find my number. I just had a massage last night. I felt wonderful. Then I went to bed, and I woke up with the same neck, shoulder and back pain.

I finally broke down and bought a conventional bed. I knew I had to (even after $1800.00 purchase of the Sleep Number bed) because I recently went on vacation and slept on a regular bed and felt 100% better the next morning.

BUYER BEWARE!!!