Sleep Outfitters
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Category: Services
Contact Information
United States
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Sleep Outfitters Reviews
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markedwards22
July 10, 2011
Do Not Buy from Them
Purchased a $2000 set from Sleep Outfitters and turned out it was used! they said it was an exchange a customer did and they gave me their old one! WTH! THIS AIN'T WALMART! They said they would exchange it out but wanted to charge me $50!! I filed a complaint with the BBB and Attorney General...BEWARE!
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sboggs1
June 8, 2011
Poor return policy
I purchased a very expensie S&F mattress this week. The return policy states you must leave the plastic on the bed. However, we found it IMPOSSIBLE to sleep on with this thick plastic. So no choice but to remove. This bed has literally crippled my back in days. It sinks in much more than the floor model. It is not the same mattress. Eithe way, they will not return cause platic off. Even though I purchased the $80 protector. very upset !
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Gromove
June 1, 2010
Saving a couple hundred bucks but ending up a several thousand dollar washboard is not a good deal
Saving a couple hundred bucks but ending up a several thousand dollar washboard is not a good deal. We purchased a Stern’s & Foster Governor's Palace pillow top mattress with Smart Latex. It was as comfortable as the sales representative claimed. At 6 weeks, there were noticeable depressions 1.3 inches. We contacted customer service. Response: Sorry, you took the plastic off and the depression are not greater than Manufactures (Sealy) specification (greater than 1.5) please contact the manufacture in 6 months. We appealed; they said they took it up with the manufacture Sealy. 3 Weeks later not a word. They say bedding is their business and no one does it better. My recommendation is don’t buy Stern’s and Foster and buy from a company that will stand behind the products they sell.
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Jicano
December 10, 2009
Do not buy from them
After seeing advertisments for Sleep Outfitters we decided to purchase 2 mattresses from one of their stores 4 months ago...we have tried for 1 month to get someone to come inspect our mattress. Visually it is higher on the right hand corner than the middle or even the other side. It did not sleep well and we rolled to the middle. It is terribly uncomfortable. Finally a man came to "inspect" & measure the mattress. He was the "delivery guy" that had actually delivered our mattress in the first place. I received a call today from the Customer service man, He said that our mattress was only 1 inch off...it had to be 1 1/2 inches off before the warranty would cover it. He was not willing at all to try to make me happy as a customer. I was even willing to give them my business again and buy a Tempurpedic from them if they would take it back. They will NOT back up the quality of their product, nor do they sell quality merchandise. They DO NOT stand behind it. DO NOT BUY FROM THEM!!!
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