I purchased a Leggett and Platt adjustable bed from Sleep Store USA almost exactly two years ago, March 6, 2009. I have Parkinson's disease and needed the extra flexibility of an adjustable bed to get me up in the morning. I am disabled and my income is limited and fixed

The Mattrress was a pillow top, spring mattress. The total cost delivered was a bit over $2100, 00.

For the past year, the spring in the mattress started to deteriorate, particularly in the areas where it was bent by the bed going up and down. By the end of last year the deterioration of the mattress was such that became very difficult to get a good night's sleep because there was almost no support for my spine, I have scoliosis, or osteoarthritic joints.

I underwent knee replacement surgery on January 19th, 2011. From the time that I came out of hospital, I have not been able to sleep more than a couple of hours a night, as it is impossible to find a comfortable position. The part of the bed just below whee the back goes up, now dips several inches, so that one is in effect sitting in a hole, and the angle of one's legs ia such that it is impossible to get leg muscles into a relaxed and comfortable position. My recovery has been dramatically slowed because of this, and the amount of pain has increased dramatically.

I first approached Sleep Store USA in late January, to see what they would do about the mattress. I spoke to Scott, and they agreed to replace the mattress, commenting that a spring mattress is never good on an adjustable bed. I decided that It would be of no value to me to get the same nattress again, and they agreed to upgrade the mattress for a memory foam mattress for an additional $500, which included me paying $100 for shipping. I agreed that I could pay $250 on March 15th and then the secind payment of $250 on April 1st. They agreed that they would ship it after the first payment was received.

My bad sleep issues became worse, to a point that I have been tossing and turning every night all night, without any respite. I called on February 28th, 2011 to see if they could possibly look kindly upon my plight and deteriorating health, and would be willing to ship the matttress before they received my first payment. They have my debit card details on hand, so theyknow that it is a bona fide account. The thought of having to make do with this old mattress for two or three more weeks was almost unbearable.

Michael was a rather arumentative young man, who felt that they were being very charitable towards me by letting me upgrade the mattress. He could not see that after only two years if wear I should not be having this problem. He asked me what my weight was, to try and explain the mattress failure on that. My weight has fluctuated between 130 and 160 lbs. He, apparently, had to get the OK from a supervisor, which took two days. It was impossible to instill the sense of urgency. As it turned out, they were unwilling t0 err on the side of humanity and get it out as soon as possible. They did not check on my credit worthiness, or ask for any other proof of my trustworthiness, they just refused to ship the mattress without payment.

For a company that must sell a great number of beds to people with disabilities and illnesses, they showed a distinct lack of understanding and caring as to what many of their customers must suffer on a daily basis. They could as come off as a caring, humanitarian company that would meet their customers needs, instead they come off as brutes.