My husband and I waited 3 years saving up money to be able to buy a high Quality, top of the line, long lasting mattress.
Went to Sit & Sleep in Fullerton, CA. They did the "sleep to live technology test" to get the right firmess for us. We bought the top of the line, Sleep to live 400L LATEX queen mattress. We were told it was a GREAT mattress. The salesman brought the list price from $2, 800 down to $2, 000, so of course we said yes. He said he would throw the box spring for free!.. what a deal!... we got the mattress in December 2009, by april 2010 it had a big bouldging on one side, it was sinking and it did NOT feel like the one we tried at the store. We called customer service, they sent an inspector, we were told we would receive a phone call, we never did. We called again and were told they had JUST received the approval for an Exchange. They told us we had $1, 500 credit + TAX... why only $1, 500 ??? we paid $2, 000!!! they said because on the actual invoice the salesman stated $1500 mattress and $400 on the box spring!.. what? the box spring was supposed to be for free!!!
Here we go to sit and sleep, the minute we told them we wanted an exchange they turned RUDE and ARROGANT... they told us we had to stay within the $1500 credit. I asked: "where is the mattress we bought"?, answer: "we took it off the floor because out of 8 I sold we had 3 defective ones" so obviously we bought a LEMON!!!... now, we tried out a few different mattresses, and of course list price of $2, 600+ ... no, we were told we would have to pay the difference!!!.. I am all like: "this is not a sale, this is an exchange!!!, you should NOt try to make another profit!!!" ... see, we thought we had a bought a TOP of the line mattress to last for the next 10+ years, not even 6 months into it and we are now STUCK with Sit and Sleep!, they will NOT take the box spring back!!! only the mattress; oh yeah!, I forgot to mention, we have 30 days to pick a new mattress otherwise we miss out the chance for the exchange. Went to the Sit and Sleep in BREA, CA, and the manager there was even MORE RUDE and ARROGANT, kept on making the point that we had to stay within the credit of $1500 dollars, not wanting to bring down the list price on any of the top of the line mattresses, made a comments: "you guys have one more shot!" ... you know what?! it is NOT funny!, we have a crappy $2, 000 bed at home... and if we want another "top of the line" mattress we have to pay AGAIN $$$ ???? why?!