I purchased a Dr. Breus Signature series bed (a $2, 600 purchase!) with the expectation that this 20-year warranty bed would be the greatest purchase ever as per the sales person's "this bed's warranty is for 20 years, but it will last most the rest of your life." It was promoted that it would be like sleeping on clouds. The store model was very comfortable, my wife and I loved it. But the delivered bed is HORRIBLE!!! We've attempted to sleep in it for the past 9 days and it is UNBEARABLE! I wake up many times during the night having fallen into one of the many large holes that is just off-center of the middle of the bed, trying to get out of the bed is impossible! My wife and I sometimes hug each other, but we can't in this bed because the moment we get within a foot of each other we sink into a hole.
I spent A LOT of money on this stupid bed and it is the worst experience of my lifetime. We've gone back to the store on three separate occasions to look into why this bed is so bad and each time our sales guy says, "you just have to get use to it, you have to break it in, jump on it a little, it'll open up the cells so that it is more supportive, " bull crap! I HATE MY SLEEPY'S BED!!! Do not buy from Sleepy's EVER, they are used car sales men, nothing more. My sales guy has had me return to the store 3 times, I just had surgery on my knee and eye, it is very difficult to walk and be returning at all!
Every time he gives me a song and a dance about this and that, wastes my time, and makes false promises. I'm tired of sleeping poorly and having to exhaust myself trying to fix my situation. HELP! Dealing with SLEEPY'S is going to kill me.
We even asked a few of our friends to try the bed out and without saying anything they made the same complaints that we made, the bed is full of depressions, nothing supportive.

Incident = I had purchased a Simmons NXG in February 2010. In August my husband was complaining that he felt like he was rolling off the bed and in September I actually looked and noticed a bulge so large (for a bed under a year old). It was so unbearable he literally was sleeping in another room and I called to complain. I was told it would be 2 weeks until an inspector would call with an appt and we were called and the soonest appt was the middle of October. We waiting and that day the inspector (from BEDCHECK) cancelled and told me a person would be coming back from leave and servicing my account. I was actually never called and called Sleepy's 5 business days later to inform them of my lack of communication. I was then called by Vicky, inspector number 2. I had a date scheduled again and that day she cancelled. She rescheduled for a Saturday 1.5 weeks later. She no showed. I called sleepy's who not only gave me the run around but who blew me off and was told w
ell she was no longer working there and guy number 1 was going to be on my account. We are working on 2 months now. He comes the day before thanksgiving. Looks at the bed - tells me happening to all of my beds (again spending $2400) and that the defect was beginning on my side now.

I have to then call Sleepy's who tells me that my husband who literally is falling off the bed that the damage isn't bad enough and that the warrantee won't cover. Sleepy's will do a partial credit.

Between customer service, their third party inspections, and their lack of service...I would suggest that anyone, anywhere never purchase from this company. It has been a headache, heartache, and wasted thousands of dollars as well as work time for a true issue that is left unresolved.
Damage Resulting = Loss $2400 for a bed I have had for 9 months, plus not able to sleep with my husband for 2-3 months

My wife and I purchased a mattress from a local Sleepy's retailer two weeks ago. The salesman, a young man called Stephen, told us that the mattress would be ready for delivery on Thursday, September 9, 2010. However, we could not promise to be at home, since my wife works, and I am a full-time student. Fortunately, Stephen told us that they would call us on Thursday, September 9, to discuss delivery.
Since Sleepy's offers a price guarantee, we conducted intensive research and found a "comparable" mattress (i.e., we called Sleepy's to find out which would be a comparable mattress) on http://Amazon.com. My wife called the salesperson in the local store on Monday, September 6 to talk about the price guarantee. Stephen finally called back after he had gotten approval for the price adjustment and offered us the difference in price. My wife told him to throw in the mattress pad, which was offered to us at $89.99 if claimed before delivery (i.e., contract states the $89.99 offer). Because we had still money to receive after receiving the mattress pad, Stephen told her to "stop by to get a credit". Everything was fine.

While we were expecting a call from Sleepy's on September 9, nothing happened . On Friday, September 10, I removed our old mattress in order to get it removed by the trash company. Unfortunately, we did not receive a call on Friday either. On Saturday, September 11, my wife called Sleepy's and talked to the customer department. They told her that our order was "put on hold". My wife then called the local Sleepy's store to inquire about our mattress. The Sleepy's representative told her he could not tell why Stephen had put a hold on the order. Furthermore, he did not apologize for the mistake and tried to patronize my wife, when she asked for the price difference/guarantee. He could not promise that we would get a credit for the price difference. Also, he stated her that we were not eligible to buy the mattress pad for $89.99, since the regular price is much higher (i.e., $119.99). My wife explained that the $89.99 was printed on the contract. although he scheduled the
delivery for the next day, we planned to drive to the store before delivery.
On Sunday, September 12, we drove to the local Sleepy's store to talk about the price guarantee BEFORE delivery.
The sales representative told us that he could not do anything about the price difference. Thus, we had to call corporate. He told us to go to the back of the store to make the phone call in order to not damage his business. With a smile he said that if we would not comply, he would have to call the police. My wife, who has a hearth condition was already shaking and nervous about the customer service and the behavior of the salesperson. She made the phone call and a young man (Ariel) told her that there is no comparable mattress and therefore no price guarantee. Any information received was wrong and void. Also he mentioned that we could not get the mattress pad for $89.99, even though it is printed on our invoice/order. Ariel yelled at my wife and she started crying in the store. The salesperson approached and she told him that she is a heart transplant patient, while she was shaking. We left the store because I was concerned about my wife's health. Outside, she continued
the phone call with another representative and asked whether we would receive the mattress and the mattress pad, since she works hard for her money and could not believe how Ariel treated her.
Sleepy's delivered the mattress on Sunday, and we are still waiting for the mattress pad. Additionally, Sleepy's id not price match, nor did they beat the competitor's price by 20% (which we would be eligible for!!!).
I will be contacting the Better Business Bureau about Sleepy's.
Markus

Sleepys sells mattresses on the internet and in local retail stores. They charge more if you purchase in the local store. Even shipping has a different charge, it is $69.99 on the internet and $89.99 at the store. One of the mattresses i purchased was $779 on the internet and $864 in the store. This is from the same company. They claimed to me that it was done to pay the salary of the salesperson. This is a rip-off much less bad customer relations.

I had bought a $3, 250 King Size Mattress from Sleepy’s two years ago. The Mattress warranty is supposed to be for 10 years as you would expect with an expensive mattress like that.

However after less than one year the mattress started to sag towards the edge making it almost impossible not to roll out of bed unless you constantly woke up and re-adjust your sleeping position. After two years it has become so bad (it sages from the center to the edge by 9 Inches) that I can no longer sleep on the mattress and had to move to our guest room.

I contacted Sleepy’s who sent out someone to test the mattress laying a string across the sides and without putting any weight on the mattress, then measuring the indent with a ruler. You can not tell if there are broken springs by that method. As expected this bogus test failed their requirements since it was done without a human body laying on it to replicate and show the real problem. If you want to measure the indentation on a pillow top this method may be fine, but not with a structural problem.

Thereafter I took photos of the mattress with my 180 lbs laying on it as it is supposed to be used showing the 9 Inch drop to one side and sent them along with a registered letter to their headquarters addressed to the president of the Sleepy’s with a 10 day ultimatum to respond, as expected the claim was rejected. Since neither Sleepy’s, nor the manufacturer are honoring their warranties, my only remaining options is to contact you and take both the store and the manufacturer to Small Claims Court, then I guarantee you I will get results. Stay tuned...

If more people would sue for these type of warranty breaches, maybe the stores and manufacturers would finally get their act together. Where is the Government if you need them?