As I write this I am waiting for Sleepy's to deliver my replacement mattress via warranty. When delivery gets here I must refuse the box springs they are charging me $600.00 for and call my credit card rep to dispute the taxes... there is and overage here of over $700.00 and customer service is doing their best to double talk me all morning. Yes, Mame, but after the replacement of the yadda yadda and the charges for yadda yadda your total is yadda yadda . Buddy, I have a calculator too and am right with you.
Let’s go line by line. I know you are not telling me that you do not see the problem, right? 45 minutes of this. It was like dealing with a politician’s double talk and David Blaine magical manipulation by of reality via slight of hand, but in this case numbers.

Less than one year ago, 2008, this newlywed purchased a King Size Sealy Posturepedic Island manor set from Sleepy's. It didn't take long for me to make jokes comparing this bed to the I Love Lucy episode where The Mertz's and Ricardo's are forced to spend the night in a dilapidated shack next to a train yard out in the boondocks. The bed the Mertz's are assigned to have a huge depression where they would roll into a heap towards the center. Ethel’s solution is to tie Fred to the frame with his bed shirt. My husband refuses to comply with this solution, so we opted for the replacement Our back’s are killing us from lack of any support…and this bed is not only no good for sleeping, but for anything else--if you get my drift-- as you are basically stuck in a depression and can’t move.

So here is what they did. My credit is for $1, 375.26 to replace mattress and one box spring (there are two box springs side to side under a king, and one was ok).

I choose 2 pillows for $99.00. Delivery is $89.00. Now for some stupid reason, when the sales guy told me the difference was $864.17 (as he ran my credit card) I sort of stammered as I questioned and got out of it that was the price differential for the mattress and taxes. It sort of made sense at the moment. But soon as I left the store, I knew something was wrong. My immediate investigation revealed that I’d been charged for 2 new box springs to the tune of $271.46 and $271.47 for a total of $542.93. And that I am being charged $192.00 tax as if I had purchased the replacement mattress!!!

Well, that was yesterday. We shall see what happens when the mattress is delivered and what adjustments are made. Will it be that because I caught the bamboozlers they will simply comply or will they continue the shell game?

And for all this, from what I have read on this board, I am probably getting another defective mattress.

Update. They have arrived. Called customer service to refuse boxsprings. They say "Mame, we are going to remove your old boxsprings because they do not match the brand of mattress that you choose as a replacement. If you do not buy the the matching boxsprings ($540.00) your warrenty is void as well. On and on until I was screaming like a loon. So I put her on hold, tipped delivery and asked them to leave.

I did not apprize her of the fact that the delivery men were gone and allowed her to rant on about confiscating my old box spring..(Yes, makes no sence as they refused to replace it or extend extra credit towards mattress if I kept defective box spring). once she heard delivery was gone, she became more cooperative. Well. sort off. What a nightmare. So they are voiding warrenty on this mattress for using a different manufatures brand, cancelling the credit for the box spring reducing the amount toward new mattress and charging me the price of purchasing the mattress alone. We are in dispute ladies and gentleman. Let's see what these sneaks are gonna do next.
PS. My new mattress is hard as a rock.

I have had a past dealing with this horrific company. After reading through so many complaitns, I see that nothing has changed with them. Deceptive sales practice, no integrity, shell games, blatant fibbing, and anxiety provoking conversations with the most obnoxious miserable and downright disrespectful people is all that I remember from my "wonderful" purchase that I made several years ago after I spent $3000.00 with them. GO SOMEWHERE ELSE TO PURCHASE YOUR BED AND SUPPORT SYSTEM. YOU WON'T REGRET THAT YOU AVOIDED THIS COMPANY. BUYER BEWARE!

I bought a box spring and frame from Sleepy's in Vails Gate, NY and less than 3 months later the thing collapsed under normal use. It is clearly defective with a bulge sticking out the bottom from a weak supporting rail. They sent out their representative who took pictures and they said the manufacturer's report showed no defect and that there was a stain on the box spring anyway so they could not exchange it. There was no stain. They are lying. The product is clearly defective and they refuse to stand behind their product. I was ripped off plain and simple. Sleepy's is a criminal organization selling inferior, defective products to the public and then refusing to support those products. Their customer service is a bunch of nasty, evil, obnoxious people who are trained to blow people off and provide no service whatsoever.No Support for Defective Products

I bought a Sealy mattress at Sleepy's in Philadelphia for my son when he relocated for college 8/2004. It had a 10 year warrantee. Within 2 years the bed was horribly ribbed and very uncomfortable. He called the store. He was told it had to have a 2" deep indentation to be repaired/replaced. The warrantee says 1-1/2". It is a pillow top, pretty hard to measure with all the fluffy topping. He has since moved to Danbury CT. I stayed with him in October 2008 and the bed was incredibly terrible!! He now has developed a low back condition. I told him to try to get the warrantee to replace it. He called the Sleepy's store. He told me that he spoke with Shakira and she was going to notate his file to say that he voided the warrantee because he is not the person that bought the bed. She was horrid on the phone to him. I called local stores that sell Sealy to ask what I should do. I was referred directly to Sealy. They've been nice, trying to be helpful. They've called and spoken with 1-800-753-3797 Reggie and Trakia both. They said they would call me (the customer) to straighten this out. Many calls to Sealy and still no call back from Reggie or Trakia. Today Sealy told me to call myself. I did. I spoke with Shakenya. (She corrected me when I called her Shakira) She worked me over on the phone until she had me very irritated then she told me that the file was notated that he had voided his warrantee and I explained that I was the mom that bought the bed. Nope – it’s voided. She refused to let me through to Trakia or Reggie. Seems that she's the hit man to keep people from getting warrantee or repairs. I think I need to pursue a lawsuit.

Do not get caught in the scam by the Herndon Sleepy's store like I did. It's just a way for them to make more money. First my experience and then 20 tips to avoid getting scammed like I did.

On 10/26/09 I went to the Herndon Sleepy’s to buy a mattress, box spring & frame. I had never purchased a bed before, and I had not done any research prior so the salesperson saw me coming and took full advantage.

It all went so easy and smoothly and I thought what a great experience. I was WRONG! What I later discovered is that the salesperson had ordered me the wrong bed and so the wrong mattress was delivered. And even after I realized within 10 minutes after delivery that it was the wrong bed – I was stuck and had to pay over $300 to get the mattress exchanged & the right one delivered to me. In fact the color & texture of the firm mattress compared to the plush mattress was not the same so I knew very quickly upon visual inspection that I had the wrong bed but it was too late to avoid paying an exchange fee. So I ended up paying $839 tto purchase & deliver and then an additional $330 to have the mattress exchanged & the correct one delivered.

Here’s what you need to know - It doesn’t matter what the salesperson says to you – it’s all about what the salesperson enters into the computer and puts in the order. It’s all those numbers & letters that appear on your invoice that identify what mattress you are to receive. That coding identifies the type of mattress, the brand, the firmness, etc. You cannot afford to just sign blindly at Sleepy’s Herndon.

In my case, even after the salesperson & I confirmed several times that I wanted the Plush mattress – it turns out that he ordered me the Firm mattress. I know that this was deliberate scam because of the numerous times we discussed about how plush the one I selected was and how soft and I discussed how the other mattress was too hard / firm.

The sales people know that the store can get more money out of you later if they order the wrong bed and then you later have to exchange the mattress & have it redelivered, so it’s to their advantage to order the wrong bed for you.

Plus the delivery people who delivered the bed were idiots. My husband was on the phone with these guys for 30 minutes – first getting them to the right address, then to the correct apartment entrance, then into the complex. When I’m paying almost $100 to have a bed delivered to my home (which is an outrageous fee since I only live a few blocks from the store) then I at least expect the delivery people to know how use a map to find the street, and to understand how to identify the main entrance (look for the big sign stupid) and to know how to dial-in on a phone at the gate for admittance to the apartment complex.

We of course had to return the first mattress (firm) and order the correct mattress (plush) after agreeing to pay the additional $300+. Then once they brought in the mattress the delivery people wanted to rush us through and make us sign right away which we did not do because the invoice didn’t look right. I insisted the delivery person call someone to explain this second invoice to me before I signed again.

BEWARE – shop at Herndon Sleepy’s with your eyes wide open. Below are my TIPS on how I wish I had handled my shopping experience at this Sleepy's Herndon store. Learn from my mistakes so you don’t get soaked for more money like I did. I will NEVER recommend Herndon Sleepy’s to anyone. Follow these tips so you do not get scammed by Sleepy’s like I did:

1 - when you find a mattress you like in the store, take the time to search around the sides of the bed for the actual label - do NOT just go by the wording on whatever marketing sign they have sitting near the bed. Look at the actual label attached to the specific mattress you want and write down the numbers that appear in the couple lines right near the bar code. Those numbers are critical for getting the right bed ordered. Don’t be embarrassed if the label cannot be easily seen just tell the salesperson to move the bed so you can see the label. Insist on it. Not knowing exactly which bed you have selected and instead trusting that the salesperson will write it up correctly is a big mistake. You cannot trust the salesperson because he knows if you accept delivery / receipt of the wrong bed then they can make more money off of you later when you are forced to exchange.

2 - after the sales person writes up your order and flashes it quickly in your face - insist on taking the time to see what order number has been typed on the order and make sure it matches the numbers you copied off the tag. Every single digit won't appear on the order but you should see enough similarity to know it's the right bed.

3 - look at the paperwork the salesperson hands you before you sign anything. Be careful – the salesperson can say the right information but instead type the wrong order number or firmness or brand into the computer for the order and you will not get the right bed, which means you will have to pay $300+ to get the bed exchanged later. Be aware that the brand name on the sign by the bed may not match what’s on the order. Ask & make them explain it to you

4 – on the paperwork check for any 2 digit letter codes the salesperson typed with the order number like FM or PL. Turns out that is how they indicate if Firm or Plush, etc. Insist on the salesperson telling you what those letters stand for on your order and be sure that's what you selected. Otherwise they will deliberately write the wrong code so that you will have to pay a fee to get the bed exchanged later.

5 - ask them how much is delivery going to cost as the salesperson may conveniently not tell you how high that fee runs. You may in fact save money by arranging your own transportation to pick up the bed. (and if they deliver the wrong bed, you will have to pay a second delivery fee)

6 - don't just look at only the mattresses the sales person shows you in the store. In fact go to the Sleepy's website before you shop and see what is on sale & note the website pricing. In fact print off a page or two from the website and have in hand, so the salesperson will see that you are prepared. Otherwise they will not show you all the beds on sale. Plus when you visit the website before your shopping experience, sort the results you see by price or you may not realize there is a less expensive option available.

7 - be aware that if you don't make sure that the order is properly typed and submitted to match the bed you want - they will charge you almost $300 to make any changes after the bed is delivered. So don't be rushed and check the order carefully before you sign.

8 - as you are shopping (and before you say "I want this one") keep asking questions about each mattress you try - such as what is this - firm, plush, etc. Make sure you know what you are touching & seeing each time. Be very clear with the salesperson as to which firmness you want to buy.

9 - for the mattress you select - note the color of the fabric, the design of the fabric, etc. That will help when it's delivered for you to tell immediately if they've conveniently sent you the wrong mattress (as they know that for you to exchange later they can charge you more money)

10 - know that any "human error" (which is actually their deliberate scam strategy) that the sales person makes in placing your order will cost you money to exchange once they've delivered the bed. So do NOT trust that the salesperson is going to type up your order correctly.

11 - do not say things like "this is the first bed I purchased" or "I haven't bought a bed in a long time" etc. That's like telling the sales person you are ready to be taken for every dime they can get. Instead do a little homework on the Internet before you go in and read some of the websites with "tips for buying a bed / mattress" so you can go shopping as an informed consumer. Ask questions about the bed based on your research so the salesperson will not think you are a novice that can be sold anything

12 - when the sales person hands you the order invoice make him explain every charge on there. Don't just blindly sign the invoice like I did.

13 - ask the sales person his name BEFORE you close the sale so you know who to blame later. And somewhere on the order should be the sales person's code - be sure you know which line that is so when you file a complaint later you can identify who ran the scam. For example, on my invoice it says Sold by: EB211 which is assigned to that specific salesperson.

14 - do not be fooled by how nice or friendly the sales person may act. This person is not your friend - he's out to soak you for money. And don't let him distract you with idle chit-chat - stay focused on your bed buying.

15 - whatever bed the sales person shows you, ask "is there anything less expensive?" Keep asking. They will not show you all the beds on sale unless you already know from seeing an ad or looking at the store website. And the bed advertised as "on sale" may not be the least expensive one available - it's just the one they are promoting in the ads. By looking at the store's website in advance you will know which beds are the least expensive and what the beds should cost. You may actually find you can save money directly ordering from the Sleepy’s website than buying in the store.

16 – when the bed is delivered or picked up – look again for the tag attached to the mattress and find the numbers near the bar code. Make sure the numbers on BOTH the order & on the piece of paper you wrote for yourself in the store match the mattress you received. Look at the notes you wrote about the color & design of the bed you purchased and make sure it visually looks the same. Look for the letters used to describe the bed – firm (FM), plush (PL), etc to be sure it’s what you wanted. When the bed is delivered – do all these comparisons BEFORE you sign off on delivery. The delivery person will try to rush you by repeatedly asking you to sign before you have confirmed – just ignore him and don’t sign until you are satisfied,

17 when delivered, if you have any doubt that this is not the mattress you ordered (doesn’t look right; the order number doesn’t match; wrong firmness) do NOT sign as that’s saying you accept this bed as is. Insist on talking to someone about what you have been given and what you selected. Be aware that once you take that bed away from the store (if you are picking up) or once you sign the delivery form if delivered – you are stuck with that specific bed. And any changes required after that will cost you almost $300 to get the right one plus delivery charges!!! Exchanges are not done for free and they will charge you a second delivery fee even though they sent you the wrong bed!

18 - After purchasing your bed at the store, and before delivery or pick up of the bed, go to the Sleepy’s website and print off a picture of the bed you bought so you have in hand for delivery. It will show you what it should look like in some cases, and at the minimum it will give you the correct order numbering that is assigned to that bed so you can check the label attached to the bed when delivered. (if there's no picture on Sleepy's site, go to another mattress site to get a picture).

19 - After purchasing your bed at the store, and before delivery or pick up of the bed, try this on the Sleepy's website – pretend to buy the same bed on the Sleepy's website that you ordered in the store (but just don’t do the final online purchase steps). Then you can be sure that what is on your written order matches what appears if you pretend to buy the same bed online. . For example the written sign on the bed in the store which I bought said King Koil Comfort Solutions. But by going to the website afterwards I learned that what I bought was a Laura Ashely Home Inverness. So I could check the order to make sure the Asheley name & correct brand was on the order form. Had I done the online visit prior to deliveryI would have realized that I had been ordered a firm bed not a plush bed because of how different the order appeared online when I pretended to purchase.

20 - Do not expect any sympathy or caring when you figure out you have the wrong bed. At that point all Sleepy’s wants to do is make more money. They will eventually exchange the bed for an additional $300 fee and an additional delivery fee. Know that once you have the bed and have laid down on it - you have signed away your rights twice (once when you purchased & once when you received) and all they will do is tell you that there’s a big sign in the store notifying customers that they charge this fee for any exchanges. You can get as mad as you want over the situation but you’ve signed an agreement allowing them to scam you by sending you the wrong bed and then you end up paying them more money to correct their mistake. That’s why it’s so important that you get the information off the label attached to the bed in the store that you want and you keep checking that information throughout this process. Otherwise they can switch your order several places along the way, send you the wrong bed and then make you pay to get the right bed.

21 – don’t rush the delivery. and don’t tell them to deliver the next morning. Give yourself a day to do the search on their website as I’ve described above so you can be sure the order as appears when you pretend to buy the bed online matches the bed you selected & matches how the store order invoice appears.. If you can catch the error BEFORE you sign for delivery you will have time to change the order. But once the bed is in your place & you’ve touched it – then they are going to take you on a ride for additional money to get to the right bed.