It is VERY clear in all of my warranty paperwork that an body impression greater than 1.5' in a mattress is covered by a mattress replacement warranty. I called SLeepy's and they setup a Mattress Inspection for Two (2) Chattam & Wells Natori Mattresses. These were their top of the line at the time and very expensive.

I was a good customer of Sleepy's ... having spent well over $20, 000 at the store over a one year period purchasing mattresses for my entire home and extended family at Sleepy's.

The mattress inspector came over and took the measurements for both mattresses, commented on how bad my mattress was, and left. After 45 days of calling Sleepy's for the results I finally got through. At first, they claimed to have 'lost' the report. However, after much persistence, I finally got someone who promised to mail me the report.

Bottom Line - Mattress measured a 2' impression. Well beyond the spec for a warranty replacement. However, Sleepy's denied the claim twice ... first by the customer service rep who informed me it would not be covered ... which was odd because she even said it was clear it should be covered. I then got a manager to to look at the report. They denied it again.

This looks like a slam dunk case for me in Small Claims Court ... which is where I am taking it next. Be forewarned, I have heard that this is typical for Sleepy's. They are not a responsible company and they do not take care of their customers.

It is not that they are a bad company...they have very poor management and no business knowledge. They are all about the buck. They have the wrong people in management from the ones that claim to run the company to the ones to claim to run their departments. Their department heads do not know how to speak to employees and instead of giving the employees the truth they bull--- their way out of situations because they are just not educated enough on how to speak to people. As for the layoffs, whether the company is doing well or not and it is not there is and was a better way of handling it. They only protect the ones they like. Sleepy's prefers having puppets working for them...pure ROBOTS. If you look at any employment add they claim that they are looking for innovative and aggressive, but in retrospect they are looking for the "YES MAN". If you cannot KISS ASS, well than Sleepy's is not for you! Let's not forget how they are cutting cost and no longer are competitive in the job market. They are taking whatever they can away from their employees and stating it is because of hard times. I have yet to see other Companies take from their employees. They might be cutting jobs but they are keeping their benefits intact.
Reality is if you can hide the fact that you SUCK at your job this is the job for you. They don't respect the ones that get things done. They like the ones who take credit for getting it done and yet had nothing to do with it. All I can say is SMOKE and MIRRORS and when they realize what you aren't they promote you.
As for their customer service don't think they treat their employees any better. As an employee it took me a year to get my mattress replaced and it was defective two months after I purchased it. We sit on hold just as long as a regular customer and eat the same lines of bull----!
The company has the potential to be a GREAT company but the big boys are just out for themselves and could careless about the little guys. One day soon they will realize, you need REAL TEAM LEADERS in all departments to get ahead...most importantly you just need REAL LEADERS. They need to learn just because they don't see the poor interaction and abuse from mangers to employees doesn't mean it isn't happening. They need to know that sometimes hearing it needs to be enough to make that BIG Change! Well that is if Management were approachable to speak too!

This is my first mattress purchase from Sleepy's and after the experience I have had, I don't think I will ever be a Sleepy's customer again nor will I ever be a Sleepy's Promoter. Earlier last week, I purchased a Simmons Maroon Peak Mattress from a representative, Chauncey. After speaking to Chauncey and explaining my needs, I decided to purchase the Simmons Maroon Peak Queen set. After my order was placed, Chauncey indicated that I would need to visit a Sleepy's location to sign paperwork. I visited the Park Avenue location in New York, NY. When I arrived to the location, I met Michael, MM988 who explained that I would not need to sign any paperwork and would only need to confirm my delivery date. Before leaving the store, I asked Michael to allow me to experience the Simmons Maroon Peak Queen set, I recently purchased. I was granted my request and upon completion left the premises.

My first negative encounter was when I received an automated call indicating that I would need to pay the drivers approximately $120.00, the remaining balance on my account. I found this odd as I signed up for in-house financing with Chauncey earlier last week. I called the customer service center, and was transferred to Katie Danalis, who explained that there was nothing she could do to assist and that I would need to visit a Sleepy's location in order for the deliverymen to leave the mattress with me. I explained to Katie that I was away from the city, did not have access to a car and would not be able to visit a Sleepy's location, but needed my bed as I would be returning to my apartment Sunday, October 26. She communicated to me that someone would be calling me back that would be able to further assist but I unfortunately never received a call. After waiting 4 hours for a call back, I called the Sleepy's line to hear that customer service closed at 6PM.

My second and worst encounter of customer service took place when my mattress arrived the following morning. When the deliverymen removed the mattress from their truck, I noticed the mattress size was a Full sized mattress. I explained to the deliverymen that I ordered a Queen sized mattress and that there must be a mix-up. He suggested I call customer service. The representative transferred me to Mr. William Latham, who was unable to maintain a professional tone and whose solution was to play a tape that proves that I confirmed my order. I explained to Mr. Latham that this was not helping my solution of having the wrong bed delivered to me. He indicated that he could have the Queen sized bed delivered to me but that it would be an additional $42 and he could not guarantee a time that it would arrive. I explained to Mr. Latham that I don't believe that I should be charged an additional $42 for something that wasn't my fault. After a heated exchange, he offered me no other solution and transferred the phone back to his representative. The representative ordered the deliverymen to contact the police if I didn't arrive to a solution: sign for the order or have them remove the mattress set. I explained to the deliverymen that I needed a few minutes to make up my mind on what I was going to decide. One of the delivery men went outside and proceeded to call the police. After feeling threatened by the two men, I signed the paper afraid of being mattress-less for the evening.

After the delivery men left, I called Sleepy's customer service and spoke to Tareka, TCR. Tareka was apologetic and said she would honor an exchange. After being placed on hold for approximately 10 minutes, Tareka came back on the line and explained that she would not be able to honor the exchange due to Mr. Latham's direction. This left me confused as Tareka said she was in the process of completing the exchange ten minutes prior.

I am now here unsatisfied with my order experience and more importantly in the customer service I received. Sleepy's assumes the slogan of “The Mattress Professionals, " but unfortunately I don't believe the experience I endured was anything close to professional. Do yourself a favor and don't purchase from SLEEPY's, you'll regret it!

I agree with Jess's comments 100% Sleepy's cares about 1 thing $$$$ not people, not people lives but $$$ they claim financial hardships but the number of deliveries are the same? Hmmm doesn't make much sense does it.

They enjoy 'laying people off' if there is a slow week for them what sweet hearts. but wait they will hire you back if it picks up again! Lets not forget how everyone busted their asses for them during the tax free/back to school months where employees couldn't even take a break it was so busy.

Apparently the extra millions they brought in from that month couldn't hold them over for a couple slower then usual months. They should be happy to find employees that put up with their low pay, crappy hours and endless expectations and not try and cut a dollar out every time they find the opportunity to do so.

One more thing sleepy's next time you start your little 'cuts' start with the employees that were the last hired even if you do hangout with them out of work... THANKS!

Went to Sleepy's today to get a Sealy's Posturepedic advertised in Better Bedding. They advertise that they would match the price with 20% lower than the competetition. So great, I go there and the matresses they have are better than the competition, ok so I was born in 1980 which might feel like yesterday but doesn't everyone claim that their product is better. So i play along and they only match the price and offer free delivery. Great, now I have a coupon for $50 off the purchase and I found out that I cant combine it with other offers, now wait a minute, there is no disclaimers in the coupon. So after fighting trying to get the coupon amount i said forgett it and cancel the sale, its not worth it. I would rather go to a reputable store than to a whole bunch of scammers that draw you in and substitute.