I've been calling sleepys since january 2010. four times in eight months
my mattress is five years old.
they came out in january said I didn't meet warranty standards to receive a new mattress.
so I called them in april again they sent a warrantyinspector out mattress marshals. nothing again so I called them back in june with a gapping sagging hole at least 1 1/2 now.. the warranty dept said we will give a discount if you buy a new mattress.
I said for get it. I spent $3000.00 dollars on this mattress. Ialso have the same mattress at my shore house no problems. and have bought numerous other mattress too. but it seems that kingsdown sleep numbers have the problem.
i've had surgery in the 2009 on my neck they put a plate and fused it. my back and neck hurt every night. right where my butt goes now it almost two inches. they were there today 8/31/10 REPORT will come in 7 days butif its not two inches your screwd they do nothing..