Purchased a new mattress set at local Sleepy's store. Sleepys delivered a severley damaged mattress, springs exposed fabric separated etc. Immediately called showroom who gave number to customer service who shared that they would pass to Sleepys delivery department who would correct this. Delivery department "offered" to provide another new mattress for an additional cost of $100.00. I requested executive compliants department as this was absurd and was told I already had corporate who was working with me to resolve for $100!. After I shared that I would escalate since I purchased one item and received another unusable one, I was given a onetime $240 credit to go find another mattress in one of their showrooms but nothing is showing as available. Onetime will not be an issue as I will NEVER purchase from Sleepys again. I am in shock!

Bought an expensive Simmons Beautyrest pillow top queen mattress set in August 2010. Within a couple of months there were body indentations in the mattress. It was similar to the indentations you see when someone places a hand on a Tempurpedic, except these indentations did not disappear when no one was lying on the bed. if we moved elsewhere on the mattress, parts of our legs or arms wound up in the indentations.

I finally had the mattress inspected, and was told there was nothing the company would do, that it was "normal" for depressions to form in the mattress. I asked how this could be, after only a couple of months, and I was told it was still normal. Usually, when you have a mattress like this, it is time to toss it and buy a new one. I have had many mattresses for a very long time, and never had depressions at all, even after years. This is totally unacceptable.

ive had nothing but headaches and run-arounds with sleepys. let me explain my story:

So i went into a sleepys wanting to just browse around somehow got talked into buying a mattress. Opened a card, made the delivery date, and just had to come back with a co-signer so my entire amount was financed. no problem.
i go back to another sleepys closer to home with my co-signer. We fill out all the papers and are then told i was sold a discontinued bed but no worry its still in stock in new york . The guy then says hes never had to file a co-signer application and doesnt know how so he'll get it figured out before the delivery...
Fast forward a couple weeks and i get a phone call from sleepys saying i owe a balance of $1, 000 due the date of the delivery.. I contact sleepys and get the rudest customer service rep telling me theres nothing she can do the co-signer papers were never filed and i have to deal with the person at the showcase...So i call the showcase, no answer. call back customer service somehow i get the same rude woman telling me once again theres "nothing she can do i have to figure it out for myself"... really???? so i have to run around on a holiday weekend(fourth of july) on MY day off to fix a problem YOUR employee made!?
So after many phone calls im finally told i have to go to a sleepys to sign and re-fill out an application.
When i get there i explain the situation to the guy and instead of just looking at the notes in my account looks at me like i have 3 heads and keeps trying to ask questions that i have no answer for..
2 hours later of trying to explain to the guy to just call customer service and him trying to find the papers because he had never worked at that showcase, everything is all set..
So the mattress is delivered. It feels a bit more firm but i figure its been a few weeks so i just forgot what it feels like.. Oh and the men so convenietly left my old mattress on my front lawn. A couple weeks later i recieve my bill.
It's for $1, 045.77. $1, 000 less than expected but i figured it must be because the bed was discontinued. So i make the payment and then a couple days later..another bill???
So i then realize i didn't get a deal for having a discontinued bed, i just have two accounts because the idiots never filed them together. AND i look at the tag of my mattress and realize the name of the bed i ordered is no where to be found???
So i call sleepys and the guy reads me back my info and names some mattress i never heard of. So i ask him again to read me the name.. he repeats it.
Great so now i dont even own the mattress i originally purchased.
I discuss to him the finance issue and he tells me hes going to contact GE. I tell him i already did and they told me it was an issue with sleepys. He says hes going to email them and tries to rush me off the phone.
So i say "um so are we not going to address the fact that im not even sleeping on the mattress i ordered?"
He tells me the mattress i got is the same price and is the comparible mattress to the discontinued one. So that apparently makes it okay for them to send me the wrong mattress.
I say no, i was never told i was getting a different mattress. I addressed the issue when i was told it was discontinued and was assured there was no problem i would still be recieving THAT MATTRESS.
At this point im astounded with the amount of complaints i told him and other customer service reps; and now the fact that i have the wrong mattress, that i havent been credited any discount. He told me one issue at a time and takes the mattress info and said ill get a call back within 48 hours.
My billing issue was NEVER resolved and with about 2 months of going back and forth, complaining to the better buisness bureau, and trying to exchange my mattress; all they have to offer me is credit to go towards a new mattress in which id have to pay the delivery fee and still have a bill payment for this more expensive mattress. They tried to claim that i stated that i was "out of the country" and didnt do the comfort exchange within 21 days. 1) when i bought the mattress it was 30 days 2) it doesnt matter how many days because its not a comfort exchange, ITS THE WRONG MATTRESS, 3) i wasnt out of the country, just no one tried to get back to me in a timly manner.


STAY AWAY FROM SLEEPYS!

My wife and I entered the store to casually look and get some information about purchasing a mattress for us. We knew that these places have pushy sales associates and were upfront and honest with the sales associate that approached us that we were not buying that day and we were out for the first time just looking for information.

The sales associate was helpful and informative. He was trying to sell us on a $2800 mattress even though my wife and I liked another set that was a $1000 cheaper. As we were about to leave he wanted to get our information if a deal or special came up he would inform us and if we changed our minds in the next couple of days the purchasing process would be started. As we were at the desk he kept throwing in more perks such as free frame, sheets, pillows, covers, etc... we still kept telling him that we were not ready to purchase and the price was out of our budget.

He informed us of the 0% for 24 months and we sad we were not interested. He insisted that he would check and see if we could just qualify for the financing. We said that we could check after we were assured that it would not affect our credit score and that we were not purchasing anything.

After a couple of minutes he said we are approved. We said good and we will get back to him if we changed our minds about purchasing the mattress. He then informed us that we needed to select a delivery date. My wife and I looked at each other and asked if we just bought this set the sales associate said yes we did, but if we want to cancel we just have to call 1-800-sleepys within 30 days "no harm, no foul." My wife and I were in the store for several minutes informing this associate that we did not authorize a purchase and to cancel the order. He said that he could not do anything about it now and that we had to call the corporate office to cancel.

We left the store fuming mad and returned several minutes that to again address the issue. The associate and manager refused to cancel the order in the store and again refereed us to the 1-800 number "no harm, no foul."

i bought 2 very exspensive mattresses from sleepys and a warranty with very exspensive mattress pads that are supposed to protect the beds number one they dont and number 2 i'm not even using the mattress es for 6 months and its like being on a damn slide its sagging sooooo much!!! now they wont even do anything because its 3 or 4 differnet vompanes that i have to deal with and sleepys covers nothing because the delivery company got it dirty but im covered only if i know what the damn stain is!!! plus they say its not sagging enough when im not on the bed hello i cant get on the bed cause u fall off so now im left with crap a lot of money spent for shit no mattress to sleep on and no money to buy another one of course i also paid extra money for the mattress pads and the warranty sleepys go to hell!!! NOBODY BUY ANYTHING AT SLEEPYS THEY WILL SUCK YOU DRY AND ALL YOU GET IS CRAP !!!111