HAS ANYONE EVER TRIED TO USE THIER WARRANTY ON A MATTRESS PURCHASED AT SLEEPYS? I PURCHASED A VERY EXPENSIVE ONE AND WITHIN MONTHS IT STARTED TO CAVE IN. THERE FIRST INSPECTOR SAID IT WAS NOT BAD ENOUGH TO ISSUE ANY CLAIMS. NOW THERE ARE AREAS WITH 7IN SAGGING HOLES AND THE NEW INSPECTOR SAID ITS BAD HOWEVER NOW WE CANT HELP YOU CAUSE YOU NOW HAVE A STAIN. THIS STORE DOES NOT WARRANTY ANYTHING, THEY JUST FIND NEW REASONS WHY THEY WONT. I NOW HAVE A 2300 HUNDRED DOLLAR MATTRESS AND I AM SLEEPING ON A BLOW UP MATTRESS WHICH FOR NOW IS MORE COMFORTABLE. SO SPARE YOURSELF ALL THERE BS AND DONT SHOP THERE.

Bought 2 Simmons Beautyrest Balthazar mattresses from Sleepys, both had horrific chemical smells which did not go away. Company extended the 'comfort exchange' to me, but my concern is that I should be able to return product and get my money back, thereby leaving Sleepys entirely. Not sure why both mattresses smell like chemicals yet are supposedly new according to their tags. Something must be wrong somewhere as no product make one sick from its odor. The small print states 'no refunds' and only one comfort exchange. I was given an extra comfort exchange due to this problem, but have to pay the delivery fee. They've got you coming and going it seems.

After purchasing a mattress from sleepys I have realized the scam that is going on with them. You go into a store to LOOK at a mattress and within 5 seconds a salesman is hounding you. Then you choose a bed you like and they offer you one that is just as good. Why would they do that Oh I know they make a larger profit on the unbranded ones, and the salesman gets a larger commission. Within 10 minutes you are sitting in the chair buying a mattress that you really only wanted to look for. You have no clue what is coming but it is being delivered without your knowledge by the end of the week. Then of course you get it and realize it is totally different then the one you ordered, and that one doesn't even exist anymore, so when you want to exchange it for the correct one it cost you additional monies and they call it a comfort exchange. How funny they make more money on the same sale, so really were is the discount they supposedly gave you.

OK so now you go back to the store to complain about the mix-up which they already now is going to happen, and your salesman tries to tell you he gave you the right one, in front of the 'District Manager', who has no clue what his job really is. So you speak to the salesman when he tells you wait I will be back in five minutes and he goes to the back of the store and pulls a mattress in front of him and starts praying. What kind of store is this I don't understand is it a mosque or a mattress store. Offended, yes I was, and when he returned I was told I had to pay an additional $640. Well what a deal he prays and charges more what a business.

So here is where I am know with a mattress that is killing my back which I cant return but can comfort exchange for $640, when in reality it was never the one I purchased because they don really have that one.

I did find one which seems good but how can you tell if a mattress is comfortable for 1 minute of lying on it??? This is what they don't understand upon numerous other things.

The store employees at Sleepys ruined my mattress!! One week went by from the time I paid for a perfect mattress (clean and comfotable) until I went back to the store to pick it up on the SUV (when the platform bed I ordered came in). They had dragged it on the floor placing deep black dirt scuffs along both sides. The tag was missing too. The store employee made me notice since he was pushing it himself along the floor. I asked for something to clean it off and he brought out disinfectant. I had asked they store the mattress ($1000) off the showroom floor, but they just put it in a bag that didn't fit and left it unsealed (the store manager did this) and leaning up against the wall. Th store worker and the manager alike both denied responsibility for the damage. I had to demand a refund, they didn't want to do this at first. Can anyone say Idiocracy?? !!

3 years after I bought my previous mattress which delivered its moneys worth, me & my wife decided to get another mattress. Since we both have sensitive backs we decided to purchase something that would last longer than 3 years. We went to Sleepys after trying out a few mattresses we short listed a Simons mattress for $700 with a 10 year warranty & Sealy mattress for $450 with 3 year warranty. We really liked the Simons for its feel but were hesitant because of the price tag. The salesman was all supportive of the pricier offering & said that the extra money is worth it as you will get a 10 year warranty & it will stay nice & firm for a very long time.

We order it & it arrives promptly on Jan 11th. Within few weeks the mattress started to sag & we started getting back aches. The sag was as much as the 3 yr old mattress that I owned prior to this. All this within a month of purchase!!

On Feb 15th I call Sleepys & logged a complaint & I was told an inspector would come over & take a look. After numerous calls back & forth with the inspection company they show up on March 7th. I called Sleepys on March 17th & they told me that my claim is denied as the sag is not 1.5 inches. I insist that the sag is getting worse by the day & our backs are aching beyond control & I was told I can get a second opinion, but only 60 days AFTER the initial inspection! I told them that I don't want a refund, just another mattress as the sag is really hurting our backs. I was denied even that.

This is a total rip off for a mattress that they claim to have a 10 year warranty on. They sold me a defective mattress & refuse to honor their warranty. I am going to have to consult a lawyer regarding this.

NEVER EVER WILL I BUY FROM THEM AGAIN & I WILL MAKE SURE THAT I CONVINCE WHOEVER I KNOW TO NOT BUY FROM THEM.