I responded to e-mail for a free sample of the product and agreed to pay the S&h. After they confirmed order their response was not what I was asking for so I sent E-mail back asking them to cancel order. I then received a package with a 30 day supply of product and $88.97 had been deducted from my checking account. I tried to call but they said I had to use the e-mail address and there was no one to talk to. It would all have to be done through the internet. I am currently contesting this with my bank.