cancel my order-it hurts my stomach-and I am nauseated.do not send or charge me for anymore-sheryl valleroy order number 1344421

I have tried to call the number to stop delivery of this product. The number is constantly busy. You are supposed to receive an authorization number to stop the purchase. You can never get to that point. Then, they say e-mail us at the above e-mail site. I can't find the site that lets you e-mail that you want to stop buying this product. One site gives you stipulations. This one is about complaints.

Saw the internet site. Took the survey. Qualified for the FREE TRIAL. Paid the shipping fee. The website states that the only fee charged at this point is shipping unless I wanted more of the supplement at this stage. I did not.
Received this email:

Dear Rosa
Recently you purchased a GNS product that offered the special 'buy now
pay later offer.' The trial period has elapsed since the date of your
order. Your credit card was charged this morning for the balance owed
on the product you have received. If you have any questions on this
order please feel free to contact us at [email protected].

What?? There was no buy now, pay later offer its a 21 day survey with payment for shipping only on the two free bottles of supplements..

I emailed them about this matter and here is their response.

GNS Customer,

Thank you so much for taking the time to email us. Due to our high email volume, this is an automatic message to answer your question. If your question is answered below, you will not receive a second reply from us—this email will be your reply and your ticket will be closed.

However, if you have sent us a question or concern that is not answered below—for example, if you want an Return Authorization Number or you want to turn off your Auto-Shipment Program—a Customer Service Representative will reply within one business day.

Please visit the section below that best represents your question:

1. Q: How do I cancel, delay, or skip my auto-shipment?
2. Q: What is this charge on my card?
3. Q: Why are there two charges from your company on my card statement?
4. Q: Can I return a product that was automatically shipped to me?
5. Q: How do I return a product and get a RA Number?
6. Q: How does the SlimSeduction 21-day trial work?
7. Q: Are there any side effects from taking GNS products?
8. Q: How long should I wait to evaluate my results with my GNS product?
9. Q: I need additional fat-loss support. Where can I get this?
10. Q: I do not live in the United States, can I get GNS products?
11. Q: If I don’t have a card, how can I get GNS products?

Thank you,
GNS Customer Support

Interestingly, none of the above information was found on the website when expressing interest in the survey.
Thank you,
Rosa I. Hallenbeck