Like many others I was charged $88.97 for a product I did not want.

I was able to talk to a customer support on their 800 #, they explained about obtaining an RMA to return the unwanted merchandise.

I followed the RMA procedure (the only way to get one was via email), and never heard back from them. Without an RMA #, they will not accept the merchandise.

I have filed a dispute with my credit card company.