I don't know if this is the right place to add my complaint, but here it goes anyway: for anyone considering signing up for DIRECTTV through Costco, please be advised that DIRECTTV does not do the service--all installations are done through the sub-contractor Smart Circle, which really is not very smart at all. All within 2 weeks after sign-up:
7 phone calls, 2 visits, 1 no show, several more calls and messages, but no answer to messages left, 1 "cannot help you". Also, main installer, Jorge, was very difficult to understand; however, what we could understand was ridiculous. He was on the phone more talking to someone in Spanish, as he tried to get instruction or information. Left a message with a Heather at another number--no answer--no follow up call, as of this date. Then, I got the bright idea to contact DIRECTTV directly, and whoa, and behold, prayers were answered: a person, who understood the problems we were having, went through everything the original installers did, and as far as we know, we are on the way to happy tv viewing! Poor guy even went up to check the dish, UNDID and REDID THE WHOLE THING BECAUSE THERE WAS NO SEALANT APPLIED FOR WATER LEAKAGE, which was a big concern at this time. Can you see water leakage through the walls????? I wish I knew where else to complain to because that company is stupid, stupid, stupid!