The sales rep at Sam's did not inform us that a third party is involved, if that was revealed to us WE would not have agreed. As it stands we were told a date for installation. On that day we received a call stating their truck had broken down 2 miles from our house. As a result we were moved to the back of the line and told we had to wait for four more days. My wife just had surgery and now we have no tv service as we foolishly cancelled or previous service. Calling Smart Circle was extremely frustrating as they had no help to offer. My decision was to cancel everything with Direct TV, never do business with Direct TV, file a complaint with Sam's and the BBB, and return to Charter.