When my daughter called and asked if she should make an appointment, she was told that they don't take apopintments, but she could come in at 6:30. We arrived at the salon at 6:25 and was told by the stylist, who was also covering the desk that it would be a 40 minute wait. I told him what stylist we wanted and noticed that she was with a client. I asked him why the wait, we were told to be here at 6:30. He went on to say that they don't take appointments and there'd be a wait. I asked him if they don't take appointments, then why were we given a specific time to come in. He very rudely said that he didn't tell us anything. I told him that it was a female and she told my daughter to come in at 6:30, he said, " oh let me check". He then left us at the counter, never returned to speak to us, I noticed through the mirrors that he had started sweeping the floor. I then went over to him and said, "were you planning on coming back to the counter to resume our coversation?" To which he replied, "what else did you want me to say, there's a 40 minute wait." I said that it appeared that he was going to check with the other stylist and come back and speak with us. He very rudely said there's a 40 minute wait, and that there's nothing else to say. I then said to him that it would behoove him to not give out appointment times, if they don't plan on honoring them. He snickered something under is breath and walked away. We came back in 40 minutes and the stylist that we were wating for was shampooing another customer and just starting on her head. The rude stylist from before says he's ready for my daughter, I politely said that we were waiting for the other stylist (who had done my daughter's hair before). He then went over to her and said "oh, that'll be about a 45 minute wait, then" (What!) He knew that we were waiting for that particular stylist and good customer service would have been for him to take that client, since he knew we were coming back in the original 40 minutes to see the other stylist. Now he wants us to wait another 45 minhutes for that stylist? This was a horrible experience. He was rude, unprofessional and had ablsolutely no, manners or professional courtesy. I politely told him that I would be contacing his supervisor the next day and walked out of the salon. Needless to say, we will not be going to that salon again.

I went to smart styles for the first time ever and as results i came out with alot less hair i look like a zebra i wasted from 12pm to 7pm in a salon to get a foil . i went in blond and wanted to leave that way with a darker foils . This women had no business doing hair she took nearly 3 hours to foil my hair that was the first time .the moment she got the last foil in i was hurried over to the sink to get rinsed out she knew she over processed my hair all the blond has fallen out in the back yes people i said fallen out i was still in the salon when that happend i questioned her about why my hair is like cotton and in my hand and she told me its normal to see hair get all mushy and look like that you just had to rub your fingers together to see it was turning to hair paste . she ruined my sweater its no longer all white its now pink and yellow from the bleach and color was all down my back she made me walk to the bathroom in walmart i was so ashamed and embarresed to look like that going to *** the sweater so they can dry it so i sat there with a black cape on freezing my butt off for 3 more hours while she decided to refoil the crown of my head totally not what we talked about . i kept asking if it was ok she wouldnt even turn me so i could see in the mirror . first two hours she was so rude not even talking to me or short anwsers my husband came there after 4 hours and asked whats taking so long he nearly choked on the words oh my god . so at that point i had a bad feeling why she didnt turn me around . when i first sat down the lady said to me Im not brushing out your hair heres a brush . i was like wow thats weird but did it anyway . she asked me how do you want your hair cut and i said i wanted layers but she started to cut just the bottom on my hair and cut right away 5 inches off i seen the hair hit the floor and i was in shock at this and told her do not layer my hair her reply was well least its all one length . If she was smart it was already one length . she never cut the top of my hair i went home to do that myself She had the nerve to say wait let me flat iron it

i was thinking ok you have seriously ruined my hair you think i need more hair trauma with a hot iron . i wish you can see my hair at this moment no one would go there . i asked her is this how you normally do hair she said no I said NO then why do i look like this . And how much do i have to pay for this mess she said whatever you have to pay 14.95 ok so i paid and she wouldnt even look at me . 14.95 i still had to pay for what im going to have to live with for a long time till my hair grows back and its black gray pink orange yellow purple . i had to cancel a show for work and cancel tommorrow to go to canada Thank you for letting me vent just learn a lesson from this people . stick to the professionals.

I experience the most dreadful time in visiting this salon. I was already much delayed in cutting my hair and was making me look ugly, due to the load of work it was very difficult to remove time. It was on Thursday when my friend informed me that there was a seminar on our product and delegates from many other companies would be visiting our office, I had to cut my hair to look presentable. Before going to the office the next day I decided to go quite early. I went for a hair cut arriving at 8:45 being the first one there I insisted the Manager, to cut my hair. Imagine my surprise when several women came in after me but got served first. I demanded the explanation and she very coolly says that they are my regular customers and therefore they need to be done first. I made her realize that I too was an old customer who was dedicated to this salon from past 3 years, but she said that their dedication is thrice more than my. This was awful. Now I know it is a policy to hire stylists that can bring clients with them, but they should follow the same sign-in policy the rest of us have to. I was totally humiliated after this verbal abuse in front of many customers. The up side is I had to do my hair with another employee who was still a trainer. I was in a fix as I was getting late for office and at the same time it was very important to have a hair cut. I had to give up and get it done. The essence of my complaint is that the importance of your customers is generated from how long its been that they are their customers. I think its enough now I better hunt for another salon.

I called Smart Styles to find out their hours of service on a Sunday and to find out some other questions before I decided to take my 2 1/2 year old daughter to get her first hair cut. The lady that answered the phone did not want to help me at all, she told me right away that she was doing a relaxer in a lady's hair and I told her I just wanted to know what their hours were. She told me and then when I wanted to know if they do baby's first hair cut she quickly answered yes and then really rudely repeated herself about putting a relaxer in a lady's hair. I don't understand why she answered the phone if she's not willing to answer a couple of questions to get my business. That made me so mad that I am taking my business to Fantastic Sams because to me getting my baby's first hair cut is suppose to be special.

I have worked for Smartstyle three different times, with the Regis Corporation they say they offer health benefits but it is a supplement. If you start having benefits, and then stop they keep taking the money out, it take several months before it to stops and in the mean time you are paying for benefits you do not want. The supplement won't take care of a major heart attack you need another health insurance. I ran into situation at the last SmartStyle I worked at in the Wal-Mart. Wal-mart and SmartStyle are not the same company, SmartStyle just rents a space, like Mc donalds co. I had a complaint and I was working by myself. I stopped the hair cut and I gave the women the information for the Manager, and District Manager and to come in the next day to talk to the Manger but to call first so she would get the manager. State Board was called in the next week for the complaint. I was tould to write a statement in my word of the situation and mail it to State Board in 10 days . The next day I sent it certified and made a copy for the shop. The next day my District Manager and The Regional Manager came in. They where going to help me write the letter. I showed them the letter and certified reciept that the letter was mailed. The Regional manager was so livid, up set and the District Manager became a puppet. The Reginal manager was so worried about descremation law suit and she was saying she just wanted to help to write the letter to avoid problems and the shop was going to charged a 800.00 fine. That day I stopped working there, I keep being tould they just don't know what to do with me, and start cleaning, several times they would take me aside and yell at me, if I knew how serious this was I could loose my license. I tould them I will deal with this on my own terms. I keep in touch with State Board and the complaint was dropped. I asked State board when I wrote the statement was it to be in my word or Regional managers words, and was tould my words and that SmartStyle was not charged a 800.00 fine.