Smart Style
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Category: Services
Contact Information
United States
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Smart Style Reviews
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October 16, 2008
bad business
I went in there today at 6 PM to get my hair highlighted and cut. I had just got off work, only time to get it done this week and sat for 1 hour and about 10 minutes. Then the lady walked up to me and said I get off at 8 PM and I do not have time to highlight your hair. She then said the other lady gets off at 9Pm and will not have time either because she is cutting a gentleman's hair. (Never knew it took that long for a guy to get a hair cut)!!! Then had the nerve to say you can come back later. I said I work for a living, take care of two kids and this is the only day I have. Going out of town this weekend so can not get it done this time. She ignored me and then called the next customer. I kept my cool and walked out. But I will never spend anymore money in that place. So my word to anyone be careful going in a Smart Style.
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September 9, 2008
Bad service
I wanted a very simple alteration to my current style; when I went in my hair was long and straight (to about 2" below my bra strap). The stylist (Jalicia) was finishing up a braid on a young girl. When she finished she tendered them out and sat me in her chair. She asked what I had in mind. We looked at a photograph and told her "I want my hair like this you know, just layered from my shoulders down" (showing her with my hand motioning from the shoulder downward to my elbow). She repeated what I said, wet my hair with a water bottle and proceeded to cut.
An hour into the procedure I realized that she was using the same comb on me that she had used on the girl she styled before me. She never left the area to sanitize her tools and there was no sanitizing solution at her station. So I decided that I was going to purchase some tea tree shampoo which I saw in the retail area, as I know it has antiseptic properties.
When she finished she handed me a mirror and I could now see that she had cut off from my shoulders down (eight inches of hair, gone). I was shocked and cried. I just wanted to go home and make the best of it, since the damage was done and irreparable.
Around 8:00 pm I finally tried to style my hair, this is when I discovered that I had large gaps and choppy, uneven layers in my hair. From one side of my head to the other there was up to a 2" difference. My husband convinced me to return for another of the site's stylist to fix it. I knew the shop didn't open until 1:00 on Sunday so I arrived at 1:10. The shop was still closed so I went to asked Wal-Mart Customer Service for guidance as to how to proceed. The Store Manager advised me to call Regis Customer Service as the shop is not governed by Wal-Mart it is simply renting space, and she did not suggest my waiting for them to come in as she knew of two other complaints having been made against them in the past couple of weeks. The Store Manager wrote down the 800 number for Regis Customer Service for me. I left and went directly to another salon for a corrective cut. They too had heard the recent horror stories and in order to correct the style and make me presentable she had to cut another 2 inches, just to even it out and I still have a gap on the right side that she did her best to blend so it's not so obvious. So now my hair sits just above my collar.
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August 19, 2008
Horrible hair cut
This is the email that i have written to smart style if you want pictures i can email them to you I will update with the customer service i recieve when they contact me maybe it was just a fluke and the girl was having a bad day.
I went into one of your locations in Valdosta Georgia the afternoon of December, 8 2007 to get my split ends trimmed. I explained exactly what I wanted I wanted my split ends trimmed and the lower level of my layers cut, nothing done to the top even if I had split ends. Because of the fact I was trying to get the layers out and didnt want the top part of my hair cut at all. Well as always they turned the chair away from the mirror and went to work assuming the lady cutting my hair was a professional I relaxed and let her cut my hair then she styled it. Then turned me around, and I was shocked all of my hair was gone I ended up with my hair up to my ears. With it shorter in the back then in the front and she had it styled with my hair sticking up, so I asked her if I could hold the hair brush so I could part my hair in the middle as I always do. so I did that to see if maybe it would work well of course it didnt my hair is basically gapped up on one side and the other side was not as bad on the left side where my hair parts in the middle its only about a inch long so it sticks up after that layer there is another one that the hair is about 2 inches long so yea my hair is something horrible so my husband paid for the hair cut while I walked out and cried over my hair and continued to cry well the next morning I got up looked up the number to my local smart style which is in Perry Florida and called and spoke to the manager there and she told me to come in to see what she could do so I went in and she looked at my hair and said there was nothing she could do she tried to straighten it to where maybe the layers would lay down and that wouldnt work so she told me to speak with customer service because there is no correcting it due the fact the left side is missing so much hair and the right side is normal my hair is naturally very curly and I straighten it well I have spent all day trying different styles to try to figure something out the only thing that doesnt make my hair stick up is wearing a head band in my hair which I dont do I never wear my hair back or with bands or anything my hair is always down so now me being a grown professional I have to wear my hair back in a hair band as my 5 year old daughter does I would like for your company to fix my hair and the only way to do that is going to be extensions the manager at the local smart style said that I really need to speak to customer service because she has never seen a cut so bad not even in beauty school so please lets get this taken care of in a timely manner I do not plan on my hair being like this for more than a couple of days . Enclosed are some pictures taken with my cell phone but I would be more than happy to have the local manager take better pictures of my hair to send to you.
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July 21, 2008
Terrible experience
I went into wal marts smart style the day of july 17th 2008 to get a hair cut. The woman that cut my hair was very in competent. She was playing these coon tunes or "rap" to you simpler folk while she was vutting my hair which made me pretty unhappy in the first place. Then the second thing she did was stop cutting my hair walk over to her cd player and change the track then i was really fiery. If you want to attract business to wal marts smart style play something where i can understand what the hell the folk are saying like country music.
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July 20, 2008
False advertising
I was given a coupon for $5 off the cost of a relaxer and on the coupon it stated that the relaxer included shampoo and cut so I am thinking I am about to spend 40 dollars but instead when I got to the register my total was 66.10. not only was I chard 44.95 for the relaxer, i was chard 14.95 for a wash and set and 5 dollars for the flat ironing plus and additional 7 for a scalp treatment I did not ask for, I will definitely be making my point know to someone real soon here in town.
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June 9, 2008
Hair cut & Service
Yes, You certainly pay for what you get. On Saturday past I went to get my hair cut at smart style in the walmart. I advised the hair dresser of what I wanted. Apparently, she did not have very good listening skills. She had cut my hair about 2 inches shorter on one side, cut gaps out, the back of my hair is on an angle, also long peices of hair hanging down. She had dropped the comb on the floor, never bother to clean it off or get another one. I asked her to straighten my hair, my hair was half straighten. Half blow dry. I asked her about a product, she said she did not know, she never even checked for me. She was that rude, she never offered a magazine to look at. I Did not notice anything was wrong with my hair untill I got home, because when she sort of straightened my hair she was going under at the ends, almost like curling it. I guess she was trying to cover her mistakes. I phoned her the next day, explained what the problem was, She (hair dresser) advised me that she was not satisfied with the cut herself. So why in the world would she actually let me go out the door looking like that? When your a hair dresser or anyone at that matter, You do need good listening skills and communication skills are #1 in any business.
Sincerely,
Jane
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