They take the payment before you start the process of setting up a company.

You then find that their system will not allow you to set-up a company without a company secretary, although this is not a statutory requirement.

The helpline instructs you to put one of the director's down as a secretary and state this is the requirement of Companies House.

This is not the case nor has it been so since April 2008 and as a result you would be obliging yourself to meet specific requirements of Companies House that result from creating a company secretary.

They said they could not set-up the company without a secretary but have refused to refund the money they took for the service they are unable to provide.

I stupidly was attracted to them because of the price, avoid at all costs and go somewhere that knows what the law is and what they are doing.