All attempts to receive any technical support were meant with a referral to Verbatim Company. When I contacted Verbatim Company about difficulty in getting ArcSoft QuickDVD to function properly, I was informed that they did not support this software.

And then when I again tried to get SmartDisk Corporation (who marketed this QuickDVD software), I was repeated referred to Verbatim Company. So it appears to me to be some sort of fraud situation, since no one will assume any responsibility as to any support.

The software and hardware included in the package is therefore useless as it does not function. I have been very careful in following all instructions and have re-downloaded the software several times. However the system freezes and it completely worthless.