Smartflix.com AKA technical video rentals has found a way to screw customers into ordering rental CDs that they have NO intention of adding to their order.

As I logged in last night and tried to finalize my order, a screen popped up suggesting additional videos. I know I passed on the offer. After clicking submit, I got a screen that said they could NOT processmy order . So I tried again and got the same screens. My card was active and in force and in there data based. After a few minutes I got the comfirmation emails that I had placed 3 orders.

Upon trying to contact them I got application error 500, SORRY we have problems and we're fixing them. It was then I realized there is NO alternative way to contact them OTHER than their message submission form, which is out of service. Further investigation into my account revealed no other 10 old charge cards linked to my account, none of which were mine, that I could not delete.

At this point, I cannot contact them and am at THEIR mercy, waiting for them to contact me. They have NO phone number available, no physical address.

I suspect they have tweeked their site to allow them to make false charges so they can use customers' money for a week or 10 days while they process a refund.