I went to Smartlooks in Richardson Texas to see about getting window treatments for my house I had just purchased. I rather large lady approached me and asked me in a harsh, foreign accent if I needed help. I told her “no, I was just looking right now”. I kept looking to try to get an idea of what I wanted and noticed she was standing there, staring at me.

She then came right up to me and stated “if you are from another window treatment company and are here just to spy around, then you need to leave right now!”

I could not believe this as I had just stopped by Smartlooks to shop around. Here was this employee accusing me of spying for a competitor. I told her I was not with another company and that I was interested in getting window treatments. She again told me I need to “leave right now”.

I have never had a store employee act in this manner to me before. I could not believe this was happening and immediately walked out, got in my car and drove away, vowing to never step foot in Smartlooks again.

When I got home, I got called Smartlooks and a different lady answered. I told her my experience and asked her who that lady was. To my surprise, I found out the lady that harassed me was the owner! She is German and her name is Lucy.

I would not recommend Smartlooks to anyone unless you want to be accused of “spying for a competitor” by this Gestapo-like German lady. Besides, their prices are very high compared to Home Depot and Lowes for the same products.