I visited the SmartStyle inside of a Wal-Mart for a trim. My hair was a few inches past my shoulders in some places (it is layered). I was asked what I would like to have done. I told the beautician I would like a shampoo, trim, and a blow-dry. I asked her if they still charged $1 for conditioner, and she said, "Actually it's $3.00 now, " so I told her no conditioner. Thought that might have tipped her off that I didn't want to spend an arm and a leg for a trim. So she trimmed my hair, used a blowdryer and a brush. When she was done, my bill was $41.45!!! You read it right. I about fell in the floor. I wasd charged the $13.95 for the ADULT SHAMPOO and CUT, $17.50 for SHAMPOO AND STYLE ADVANCED, and $10.00 for SHAMPOO LONG LENGTH ADD. This is insane. I would like to know where I can complain about this. I would never have paid this much for a haircut and blowdry. She didn't even use a curling iron or hairspray on my hair, so I'd like to know what kind of advanced styling was performed. If anyone has had this same problem and has complained somewhere, please let me know where. This is ridiculous.

I took my two year old son to SmartStyle the Salon inside the walmart store since we had some shopping to do and and his hair was over his eyes. My son has red-blonde hair and it's a shaggy cut which we love because he's just adorable <3. It was Memorial Day 2008. We got a hair stylist and my husband I told her to give him a trim. No joke this lady hacked off his hair at least 5 inches from the first snip. If I had been prepared for such an assault I would have snatched him right outta that chair and left that second. Turns out the lady either couldn't understand English or she was drunk. The hair is literally crooked and it's cut right to the scalp on the bangs area and then proceeds to go crooked to to a length to his eyebrow. If I had handed him a pair of scissors he could have done a better job. To make matters worse I spoke to the Hair salon Manager about it (by the way, the manager has PURPLE hair no joke) and she said she wasn't "there" when we told the stylist how to cut our son's hair therefore she could do nothing about it. I called the company three days ago and haven't heard anything back from them. Meanwhile, my son looks like a chemo patient!! I'm just seething. Let this be a lesson to all the people who to go salons. Walk out if you see some outrage from the second it starts otherwise you going to wind up looking like a freak with purple hair.