We contacted Smartway Appliance to see if they could fix the softener dispenser on our Maytag washer. The serviceman came to our home, concluded that the dispenser tray was defective and we paid the man to order another part for us. The price they charged for the part was quite high, but agreed anyway. It was suppose to be a week before the part would arrive. After two weeks, we called and we were told the part was back ordered. After a month, we were told that the part was delivered, but to the wrong address. A week later now, the part was suppose to be delivered today, but when it wasn't, Doug, the only customer support person at the company, informed me that the mistake was his and the part would be delivered tomorrow. I can tell you now that the part won't be delivered tomorrow or ever. There is no doubt that the few individuals operating Smartway Appliance are running a scam.

They have their trail covered pretty well. The website looks pretty, and they appear to have a several phone numbers. The have done their homework to give the appearance that they are a thriving business. However, all phone numbers, even the Houston area number, route to "DOUG". All automatic emails, like the ones to "customer service", "manager", "web designer", all route back to "DOUG". I've attempted to track information about this company, but mostly with no success.

A Joel may be the owner, but another scammed customer indicated that they had a different name for the owner.

These people are thieves, plain and simple.