Beware of Tracey the office financial administrator, she is a liar and swindler. She explained a procedure that had to be done and completed in two appointments as one cost. After paying and asking several times before the 1st procedure and after, while setting up 2nd appointment I asked again "so I am paid in full for 2nd appointment" the answer was yes sir just show up and have work completed. Well to my surprise before going into the doc's chair I was told I had to pay $360.00 for 2nd appointment, when I asked her to produce the paperwork I signed since she said she covered all cost with me she could not produce the signed copy (Hmmm). The dentist herself was "GREAT" although she worked with the limited supplies she had, which I think was so ridiculous that you pay hard earned money and they can't even have the right supplies in stock.

My child recently had a procedure done at the San Jose office. I'd heard terrible things about SmileCare, so I was on my guard. The office was okay, nothing fancy...the front office staff was polite and courteous, however, there is a snippy blond back office assistant that needs a major attitude adjustment. To put it quite simply, she is a ***. If you happen to read this sweetheart, change the attitude...you are public healthcare and have a responsibility to be nice. I'm an RN...that outranks you I'm pretty sure. Be a careful consumer here and don't be afraid to speak up with this company!!

Smile care dental corp refunded $800 to a closed account that they caused by debiting my account after i told to stop!they claim bank of america accepted the refund and placed in holding account!!

the bank return deposit back to smile care dental.smile care said they do not have it !! they use another company that handle their refunds first data.so.now i have to sue these *** to get my money! i will never again go to smilecare dental and taking my business to a far better place. bad businss they don't know what there doing.

After 18 months of ortho appointments, I do not recommend Smilecare in Concord, CA. Even though I had an appointment card; E-v-e-r--y single time I went in they were running late. They called for me 45 minutes after my scheduled appointment time. If you do use them, I suggest if you have a 3:00 appointment, show up at 2:15 and sign in your name, only then you M-i-g-h-t actually get your appointment on time. Even when I was waiting in the waiting room people were sitting on the (dirty) floor because there were not enough chairs, there are no magazines to read, they did have a TV blasting. All the people waiting had annoyed looks on their faces. I have seen several people just leave. I should have been one of them.