I received a bill 11/2010 from Smilecare dating back to 8/2008. Their response was “We got audited and it was found that you needed to pay because your insurance carrier didn’t cover this procedure. The statute of limitation is four years for us to collect. Next time check the list of services your provider covers.” Two years ago is when I needed to know, before they offered my family the service. If you walk into a dental office and you're told that a procedure is required for your health, you tend not to argue. Turns out that the procedure was not required and it was not covered by the family insurance. So two years down the road we're paying Smilecare for services that we really didn't need. This is BAD BUSINESS.

I have never had worst treatment in any health care situation then I had this last week when I decided to go to SmileCare in my area ( see Title ). I never received consultation like I was told before or after my x rays were taken which cost $80. Since they were busy I felt I was pushed out of the door while telling me they would call the next day. After 4-5 days of not hearing back from them I finally decided to walk in to find out why they didn't call and get consultation. They then told me that it would cost $65 more for a consultation from a specialist while no one has still explained what SmileCare plan options there were or which ones would benefit me. I felt like this was a cattle call!! I made a decision due to the service I had received up to that point to ask for my x rays and go elsewhere. At that point two employees one the office manager ( Carla ) lied and said they didn't have my x rays and I would have to pay $45 in advance and wait for two weeks because the x rays were at their corporate office. Since then I have found the office workers had lied. My X Rays were their the whole time and it would cost $15 plus I wouldn't have to wait two weeks. Why would they put any patient through this while I was dealing with so much pain for reasons I went to SmileCare in the first place. When I went into their office a second time to pick up my x rays and I was thrown out of the office by the office manager ( Carla ) in most degrading and humiliating manner that I have ever experienced before. I have since then contacted the corporate office hoping that my situation is resolved and that this will never happen again to another patient in my situation.

I'm very unhappy with the service that I received from Smilecare on Manchester and Normandie, in California. I paid in full for a root canal that was never completed, and the office manager said that Corporate said that it was my fault that I did not come in or remind them that the work was not done. They took my money and then forgot about me! Now they are saying that I have to pay an additional 700 or so dollars to re-do the cap that I need. I am not paying twice for work that was not done in the first place!!