I called to let this company know I had an oven with a temperature problem. The man on the phone said that the appointment charge is $20 just to come diagnose the problem, and then parts/labor are added on. Okay! Sounds fine. Let's schedule! He says that the man who will be doing the job will call. I wait and get the call. The repairman, called "JERRY" says the appointment charge will be $60 just to come diagnose the problem...WAIT a second! I told him that his company had quoted $20. He then says "well, how about $40?" FINE...sheesh. It's amazing what you'll agree to when you have a broken appliance 2 weeks before Thanksgiving. So Jerry shows up, 30 minutes earlier than he had scheduled. Not good, I say, as I need to pick up a child from school. He says he cannot wait. (I should have sent him home!) So, someone had to be at the house for this guy while I was gone. Upon coming home, Jerry charges me $45 for the inspection...YES, $45. The price got higher! Just for inspecting and doing NO work!! He also gave me a quote for how much the job would be, around $520. HOWEVER that is IF he can get the parts. So I agree to have him acquire the parts and he says to call and schedule with his company. I called the next day and left 2 messages. Then I called the following day to hear that "Jerry" had called in sick, but "yes, he got your message and he'll call you!" Then I called the next day. And the next. I kept getting the runaround. HERE IS THE GOOD PART! After a week, my friend suggested another company. Boy am I glad! The man from THAT company not only called me back, but had my oven fixed within 3 days for $350 and I had Thanksgiving dinner with a working oven. (apparently the part was very easy to acquire) Oh, and by the way, Thanksgiving was last week, and Jerry still hasn't gotten back to me...

1. WHY I'LL NEVER USE SMITH BROS AGAIN: Ever since they worked on my fridge, it has reeked of grease solvent, a stench that I can't eliminate after using numerous methods. I had never experienced an odor before Smith Brothers worked on it, but it's been there ever since. When I called them 12 days later to request that someone come back to see what's wrong, they basically told me that it wasn't their problem and to go POUND SAND.

Maybe they aren't at fault, but if this is their idea of customer service, I don't think that they'll be in business much longer.

2. The repairman spent 15 minutes here. He popped out a circuit board and popped in another one. Labor charge: $150! Their advertisement states that they don't charge a traveling fee, so this guy makes more per hour than my attorney.

3. They advertise a $20 discount if they're late. Even with a 3 hour window, the repairman was late and I didn't get the discount.