This evening I went with a friend to pump gas at the Kalispell Smith's gas station. Having not been there before, I went to the window and asked for instructions. I was met with a very condescending, disrespectful woman who, though her instructions were more or less clear (use the discount card at the pump, etc), throughout this conversation and the instructions via the speaker, she was very rude and condescending. Regardless, I was respectful, put two $20 bills in the receiving drawer for the clerk, and went to pump the gas. After I was finished, the bill was $38. But when I went to the window to collect the change, the clerk told me that she had not received $40 from me.
Now if this had been a simple misunderstanding, I would not be making this complaint - but instead of telling me she was going to figure out what was wrong, she (several times) told me that the money was not there because *I* did not give it to her! Even when I told her not to call me a liar, she repeated the offensive words - she had not misplaced it, *I* did not put $40 in her drawer.
One would think this was simple enough a problem to solve - how many gas stations don't have cameras these days? But after the customer service representative was called (who defended the clerk, btw - whatever happened to customers being treated with respect?), I was told they did not have access to the cameras! What kind of inane system has security cameras that cannot be checked?
So what happens? After the clerk tells me I need to pay (again!) for the gas, the police need to be called, which again would not have been a big deal - except the clerk not only accuses me of trying to steal the gas, but even goes as far as telling the police that I was being "irrate" and that I had used foul language toward the clerk! I don't use foul language, btw - this was the clerk trying to make me to be the bad guy!
If there was a poster child for how to drive business away from your store, this clerk would be it! I have *never* been so disrespected and treated like such dirt! Tomorrow the cameras are supposed to be checked and I know I will be exonerated, but nevertheless - if this woman is not fired, I will never do business with Smiths again!