Good afternoon! my name is Keyah, i am with Smoke Anywhere
USA /Smoke51 customer service. Today is December 21, 2009 @ 2:00pm
I am here to give you excellent customer service. Please let me know
how i can help you. Our customer service hours are from 9am – 5 pm et., please
feel free to give us a call at 888-smoke51. For your reference the terms of service for our
risk free trial are:

VIP CLUB BENEFITS AND FEATURES
By enrolling in our VIP club you are on the way to saving money each
month. The average smoker spends over $150 per month on cigarettes.
Our $29.95 membership will help cut you monthly costs down
dramatically. The starter kit ($89.95) pays itself within the first
month and you receive a cost savings benefit almost immediately. If
for some reason within that first 30 days you decide to return your
product for any reason whatsoever we have a no hassle 30-day product
guarantee and we will issue a credit once we receive your return kit
in the mail. If you keep your trial kit and stay enrolled in our
monthly subscription just imagine how much you can save in 1 year! As
part of our club you automatically get our full lifetime product
replacement warranty and if for any reason your E-cig gets damaged,
lost or stolen we will replace your product, no questions asked!
That's right, even if its lost or stolen. (all you are required to pay
is shipping and handling) so as long as you are a 51VIP customer you
will never have to buy another E-Cig ever again!
Free trial available to U.S. customers only.
With this FREE TRIAL, you have an outstanding opportunity to try the
Smoke 51 Electronic Cigarette. just pay $9.95 shipping and handling.
You have 7 days to evaluate this product and see the results for
yourself. By accepting this Free Trial, you will join a select group
enrolled in our Smoke-51 VIP Program. If you enjoy Smoke51, simply
keep your Trial kit and you will be billed $89.95 and also be
enrolled in our VIP membership as outlined below. Your membership will
be classified based upon the average smoking indicated in your initial
order and will be charged as follows:

No. of Cartridges per Month Monthly Membership Fee
15 Cartridges $29.95
We will continue to provide this savings to you every 30 days
thereafter. If, for any reason, you should decide Smoke51 is not for
you, simply email us at [email protected] or call us at 1-866-349-2161
within 21 days of your shipping date. You will be removed from future
shipments in the Smoke-51 VIP Guaranteed Supply Program and, upon
request, will be issued a Return Merchandise Authorization (RMA)
number. You must return all the items in your last order within 30
days of the date your RMA# was issued. Be sure you RMA# is on the
outside of your package. Remember, all the items in your last order
must reach our Receiving Department within 30 days of your RMA# issue
date. No returns will be accepted without an RMA number.

I ordered over the internet a risk free sample of smoke 51 electronic cigarettes only having to pay the shipping charge of $9.95. What I received was 15 refill filters. My credit card was initially charged that amount on 9-28-2009. On 10-28-2009 my credit card was charged $89.95. On 10-30-2009 my credit card was charged $29.95. I did not authorize these last two charges. I did not receive any other merchandise other than the original shippment of filters. The telephone number 305-749-2676 does not allow any human interaction. I have filed a complaint with the Better Business Bureau and my credit card company.

Paid $9.95 for a free sample now they keep billing my credit card for $89.95, $29.95 two times. I have tried to contact them by telephone and only got a recording directing me to the web site. Send e-mail to cancel also sent a cancel in the mail and they just keep on billing my credit card. I have worked with my credit card company for the credit but smoke 51 just keeps billing my card anyway.

Free offer turned into a $29.95 charge and an $89.95 charge with more to come. Got the $89.95 credited to my account but cannot get the $29.95 back. Have USPS confirmation record of the return of the unused item. Have sent many, many emails - copying my bank so that they cannot charge more on my debit card. Need help getting the $29.95 refund. Thanks.

I ordered the free trial order and thought better of the idea and tried to cancel. There wasn't any contact information on the website. After digging for some way to contact them, I found an obscure e-mail address and tried to cancel through that. I received a standard response, stating that they recieved my e-mail and someone would read it (more or less) when they had the time and please don't send another e-mail because it would negate the first e-mail. In the meantime, I received my FREE trial package and the funds were withdrawn from my checking account. There was a toll-free number in the package and I tried to call but, got a recorded answering service. I called repeatedly and finally got a REAL person. I was told to return the item and my money would be returned. Two days later $89.95 was withdrawn from my checking account. I was told that my membership was previously canceled, but the $89.95 was for my FREE trial order. I was aware that $29.95 was a monthly membership fee, but not aware of the $89.95 fee. Now I have to return my FREE trial package and my money will be returned. I wonder how long that will take.