smoke assassin keep sending me packs and charging my account after I cancelled the order and would not refund my money they took from my account. The amount was a$549.oo they owe me. they fradulatly took it from my account.

Purchased the product and after receiven what was called a "1 month supply". I felt I was overpaying for 10 cartridges. I called and got an RMA# and returned the "1 month supply" of product for a refund. They received the package on Jan 27th 2010 and have yet (JUNE) to be issued a refund. After calling and being on hold for OVER and hour and a half, I was notified that the refund was indeed being issued. That was in March. LIARS AND THEIVES is what smoke assassin truly is. The name fits also, blow smoke up your *** while assassinating your trust. They are horrible and should NOT be given your hard earned money. Their customer service is non-existent. Don't be fooled, and avoid at all costs.

I heard the advertisement about the E-cigarrette on radio and was curious bout the product... they just ask you you sign up for stupid programs with recurring monthly fees. "Customer service" claims that the product is on back order. The product was never shipped out and they still charge you. I had to have to charges reversed in my bank account twice... one @ $130.90 which caused me overdraft fees cause it was un suspected. DONT BE A SUCKER!!!

We order our product 3 months ago and we finally recieved SOME of our order and it was not even half of the order we placed. It took a long time to get a hold of someone from customer service to get a authorization to return what we recieved. They are suppose to refund our money minus the shipping, we will see if that happens. I want to warn everyone about the company and not to buy from them. Be prepared to sit on hold for well over an hour before talking to someone.

Just like the others on this site I am a victim of this company's bait and switch program. I called the company, the representative asked me a number of questions that he would later be able to rebut if I declined his upsales later on in the call. After answering the questions (do you smoke, how many packs, have you ever tried to quit, etc.) then he says I'm eligible for the program and needs my credit card info to cover shipping for my free product. Once he has all of my CC info, he says that I have to pay $60 for the refills. I argued with him for 5 minutes, explaining that if the "Free" kit comes with 4 cartridges as a trial, can't I just use those and if I like it I'll order more. Well the answer was no of course, so since he already had my CC I figured he was going to charge it no matter what and I would have to go through the hassle of disputing the charge and canceling the card. 3 weeks later I finally got the product, and it was as I suspected...TOTAL JUNK! The cartridges don't even have nicotine in them!!

The next day the battery stopped working, and the charger light never turned on! So I disputed the charge and canceled my credit card!

What a total waste of time! I will go to the mall and buy from one of the vendors there, they have been there for over a year and offer a 6 month free warranty against defects! Has anyone tried White Cloud Cigarettes? They certainly can't be worse than smoke assassin!