They say, "While we CAN'T say it's a healthy smoke, you do the math(do the math???)... do it for your health..." HUH?
How can you do something that's not healthy for your health?

Other interested parties, beware. It seems likely the same will happen to you!!!

Like many people complaining about Smoke Assassin, I responded to a radio ad offering a free e-cig with a trial sample of refills for only the cost of S&H ($9.95). I called to try it. They convinced me to add an additional month supply of refill cartridges and charged my account ($79.90). Due to TD Banks migration, it took at least a week for this this charge to actually post (which was on 10/2), but it WAS paid. It's now 11/11 and I still haven't received my product. Every attempt to call their customer service line either results in getting HUNG UP on either by an actual rep OR the system itself, busy signals and/or ridiculous HOLD times where I've just hung up. I've also just found out that they posted another $79.90 charge for more refills (which I'd be surprised if I receive). I've resorted to filing a "Regulation E Form" with my bank to get credit for this undelivered product.

Unfortunately I can't agree with all of your complaints about Smoke Assassin, but I called for a replacement atomizer 3 weeks ago and still havent received it.

I also heard the advertisement for a free starter kit from Smoke Assassin on the radio and thought of a very good friend of mine who used to have an E-cig, and it was stollen from him. So I called up the company.

The first lady who answered, asked me how long I'd been smoking and I responded that I was actually ordering for a friend. Without responding, she immediately transfered me. Kind of rude, but I waived it off since I know these people can be a little edgy.
When the next gentleman answered immediately after I was transfered, I told him I was ordering for a friend and asked why I had been transfered. He explained that when ordering for family/friends, the direct ordering line usually doesn't like to go through the entire 'script' because most people don't want to pay anything if the product isn't for them. I could definitely understand this.

So he asked how much my friend smoked, which I wasn't sure of, so I said maybe 1 1/2 packs a week. He said that my friend didn't sound like a heavy smoker. He offered me a double order of filters for the 69 price because he couldn't change the price for just the one order, but he could change the amount. I thought that was very helpful, so after hearing about the 1.95 for the 'advertisements' (which I always cancel right away anyway), I ordered the product, and agreed to pay 10 for shipping and 69 for the double order of filters (which was a buy 1-get 1 from the rep I spoke with). He also informed me that he would put a notice on the account to only charge me the one time since it was for a friend, and if they liked it, they could call and set up another order.

So I paid 10 for the shipping on the starter kit, 69 for a double order of filters, and 2 for advertisements...sounds good so far, right?!

When we were done exchanging information, he told me that it would take 7-10 business days to recieve the order.

So I decided to look online at reviews and see if it was really worth the money and what people thought of the final results. Everyone who had made comments about scams and not receiving the products had me scared. I considered calling and canceling that day, but decided to ride it out.

I ordered the product on a tuesday and received it that friday.

My friend started using it that friday and on monday he called me up and said that the coil in the atomizer came off in one of the filters. So I called the company and was told that I would receive a replacement in 7-10 business days. I called 2 weeks later and they said usually they would have a tracking number but because of a snow storm their post office services were down but that it had been shipped...I'm still waiting for it 3 weeks later.

So I haven't had troubles with the personnel (other than the first lady I talked to), or fraudulent charges . My only problem is that my friend can't use all the filters I paid for without an atomizer. I'm pretty sure it's gonna be pointless to try and return everything for a refund.

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

my hubby heard about FREE trial pack and asked me to check it out.
I looked up website and read it, called number and talked to person and asked about contents of trial pack. He said it contained everythin needfor for about a week of use, and cost was $9.99 for S&H.
I called hubby back and told him, he said go for it.
I called company back to order trial pack, woman answered and said 'what was the offer? I asked are there different ones? She said one offer included BUYING a month's supply of cartridges for $99 to get the FREE trial pack (that offer was on the site 3rd selection down) I said 'no, I was told I can get the trial pack for S&H which included everything neede to try the product for aabout a week. She stated in order to get the FREE trial pack I would have to purchase the 20-cartridge starter pack for $99.
I told her ' I think I'll pass, thank you.'

BUT ~~~

I went back to site and got number for customer service - called and talked to a lady, told her about my experience, and asked her to specify if that was correct.
She told me that the sales floor make a commission on that extra pack, so they push it. SHE got me the FREE Trial Pack for the cost of $9.95 S&H with NO FURTHER cost or charges !

SO ~~~

if this stuff works for my hubby - I will MAKE SURE that if/when I do order product I will do it thru the one person who was HONEST with me so SHE will get commission !