Radio adv says you will get a starter pack for free. This is true except for the $9.95 shipping charge which I fully expected. What the advertising doesn't state is that you are automatically signed up for autoshipments of additional products needed on an ongoing basis, i.e. cartridges for the unit. The advertising does not provide the disclaimer that this is required to get the trial package. My first call to the phone number found me on hold for 8 minutes and then the rep hung up on me. My second call was answered faster and the rep was good to talk to until the required auto shipment cost was disclosed at $69.99. He did state I had the option to cancel at any time. Previous experience as a bank branch manager prompted me to disclose that I had more customers complain about not being able to cancel that I wasn't willing to do that. He got a bit beligerent and said that the $9.95 fee wasn't disclosed either (meaning he has heard this complaint before) so I said I will include that in my complaint. I cancelled my order immediately and requested to speak with a supervisor. He agreed to transfer me which resulted in me being hung up on. While I believe the product is probably good, the advertising and sales practices are quite suspect.

This is a bait and switch program. The website and radio advertising state a "free" starter pack...all you pay is shipping and handling. When the representative takes your order he advises you have to pay an additional $60 for 4 more cartridges...otherwise you can't get the "free" starter pack.