When advertised on the radio it was guaranteed to stop smoking or return it. Well firtst of all I had to pay $69.00 to get the free item. After thinking it over when the package arrived I did't open it but sent it directly back. Now I see others having the same problem. The reason I cancelled was that I kept getting call requesting I buy this or that etc.

I ordered smoke assist after hearing their commercials on CBS radio/tv. The sales guy quickly read thru all the stuff I'd get & benefits. I was promised repeatedly I'd only be charged for shipping. 2 weeks later I got an 8x10 package with two tiny boxes of plastic cigarette filters. No "electronic" cigarette, lithium batteries, instructions, charger or anything else. Plus a bill that they'd taken an unauthorized $79.95 from my charge card plus $9.95 shipping & handling. Today I will call them back and return what was sent. I'll ask for a full refund and also tell them I'm recording the call and making 3 more calls when I'm through talking tothem ( smoke assist). I will call the Minnesota Attorney Generals office, the Better Business Bureau and my own attorney. I'll post another complaint on this board after I get some results. I tried attaching photos of what I received on this site and it said photos were "too large".

ON 12-4-09 I CONTACTED SMOKE ASSIST. BIG MISTAKE. THEY WERE ON THE PUSHY SIDE BUT I TRIED TO KEEP UP WITH WHAT THEY WERE SAYING. I ADVISED THEM THAT I ONLY WANTED THE "FREE" STUFF. I WAS TOLD THAT IT WOULD BE $69.95 + S & H. IT WAS TO TOTAL $79.90. I SPOKE WITH MY HUSBAND & SINCE WE BOTH WANTED TO TRY TO QUIT SMOKING WE DECIDED TO TRY IT. I GAVE THEM MY DEBIT CARD INFO, ANOTHER BIG MISTAKE, & SURE ENOUGH ON 12-7-09 MY BANK GAVE THEM THE $79.90 I AUTHORIZED. BY 1-6-10 I STILL HADN'T RECEIVED THE SMOKE ASSIST SO I CALLED BACK & SPOKE WITH JEFF WHO ADVISED ME HE HAD THE WRONG ADDR. I GAVE HIM CORRECT ADDRESS & WAITED. ON 1-20-10 STILL NO PRODUCT. I CALLED AGAIN. SPOKE WITH KEVIN & THEN ASIA. NO ONE HAD A RECORD OF MY SPEAKING W/JEFF ON THE 10TH & THE ORDER WAS CANCELLED ON 1-18-10 BY SOMEONE IN THEIR OFFICE. I TALKED TO A "SUPERVISOR" NAMED TRACY. ADVISED HER OF A LOT OF THINGS BUT BOTTOM LINE IS I WANTED MY MONEY BACK. SO FAR I HAVE ONLY RECEIVED THE $69.95 & NOT THE $79.90. I STILL WANT MY BALANCE. I'M ON THE ROAD WITH MY HUSB SO WE ONLY GET OUR MAIL ONCE A MONTH. I JUST RECENTLEY FOUND OUT THAT SMAOKE ASSIST "SIGNED ME UP" FOR 2 ADDITIONAL THINGS THAT I DID NOT WANTY OR REQUEST. EVERYONE PLEASE CHECK YOUR BANK STATEMENTS FOR THESE 2 COMPANIES---- LEL IDSHIELD360 & LIL AMRN PATRIOT. THESE COMPANIES ARE TAKING $19.95 EACH EACH MONTH. LUCKILY I HAD MONEY TO COVER THESE. A LOT OF PEOPLE DON'T & WE ARE ALL BEING TAKLEN ADVANTAGE OF & THAT'S JUST NOT RIGHT. I WAS ABLE TO SPEAK WITH TIA AT LEL IDSHIELD & SHE CANCELLED BOTH PRODUCTS FROM HER END BUT JUST TO BE SAFE I AM GOING OUT OF MY WAY TO CANCEL MY DEBIT CARD SO IT CAN'T BE TAKEN OUT ANYMORE. NEEDLESS TO SAY I HAVE BEEN TOLD THAT REFUNDS ARE NOT GIVEN. I WAS ALSO TOLD BY A "JENELLE" AT LEL THAT THERE IS NO ADDRESS THAT I CAN WRITE A FORMAL COMPLAINT TO. I ADMIT I WAS RUDE & TOLD THEM I HOPED IT WAS BEING RECORDED. EVERY LEGITIMATE COMPANY HAS AN ADDRESS, BE IT STREET ADDRESS OR PO BOX ADDRESS, THAT A CONSUMER CAN WRITE TO TO COMPLAIN. NO, NOT THESE PEOPLE. OBVIOUSLY THEY WORK OFF THE STREET. RIPOFF BOGUS SHAM THAT'S THE WAY I SEE COMPANIES THAT TAKE ADVANTAGE OF ME.

I called for a "free trial", and paid almost $80.00 for it. ( First month was sent automatically). Now they automatically sent another box, without authorization, and I am unable to return it for credit. This is really taking advantage of the public