Good morning! my name is Kiki, i am with Smoke Anywhere
USA /Smoke51 customer service. Today is 2/3/10, it is 10:10 am.
I am here to give you excellent customer service. Please let me know
how i can help you. Our customer service hours are from 9am – 5 pm et., please

feel free to give us a call at 888-smoke51. For your reference the terms of service for our
risk free trial are:

VIP CLUB BENEFITS AND FEATURES
By enrolling in our VIP club you are on the way to saving money each
month. The average smoker spends over $150 per month on cigarettes.
Our $29.95 membership will help cut you monthly costs down
dramatically. The starter kit ($89.95) pays itself within the first
month and you receive a cost savings benefit almost immediately. If
for some reason within that first 30 days you decide to return your
product for any reason whatsoever we have a no hassle 30-day product
guarantee and we will issue a credit once we receive your return kit
in the mail. If you keep your trial kit and stay enrolled in our
monthly subscription just imagine how much you can save in 1 year! As
part of our club you automatically get our full lifetime product
replacement warranty and if for any reason your E-cig gets damaged,
lost or stolen we will replace your product, no questions asked!
That's right, even if its lost or stolen. (all you are required to pay
is shipping and handling) so as long as you are a 51VIP customer you
will never have to buy another E-Cig ever again!
Free trial available to U.S. customers only.
With this FREE TRIAL, you have an outstanding opportunity to try the
Smoke 51 Electronic Cigarette. just pay $9.95 shipping and handling.
You have 7 days to evaluate this product and see the results for
yourself. By accepting this Free Trial, you will join a select group
enrolled in our Smoke-51 VIP Program. If you enjoy Smoke51, simply
keep your Trial kit and you will be billed $89.95 and also be
enrolled in our VIP membership as outlined below. Your membership will
be classified based upon the average smoking indicated in your initial
order and will be charged as follows:

No. of Cartridges per Month Monthly Membership Fee
15 Cartridges $29.95
We will continue to provide this savings to you every 30 days
thereafter. If, for any reason, you should decide Smoke51 is not for
you, simply email us at [email protected] or call us at 1-866-349-2161
within 21 days of your shipping date. You will be removed from future
shipments in the Smoke-51 VIP Guaranteed Supply Program and, upon
request, will be issued a Return Merchandise Authorization (RMA)
number. You must return all the items in your last order within 30
days of the date your RMA# was issued. Be sure you RMA# is on the
outside of your package. Remember, all the items in your last order
must reach our Receiving Department within 30 days of your RMA# issue
date. No returns will be accepted without an RMA number.

cant cancel

Same as everyone else. Signed up for free trial for $9.95. Have been trying to get someone to respond since 1-7-10. My account was charged an unauthorized charge of $89.95. Include me if there is a class action lawsuit!

From: James xxxxxxx[[email protected]]
Sent: Monday, December 28, 2009 10:33 AM
To: Andrea
Subject: RE: Cancellation
Dear Andrea,

Please accept my sincere thanks for the manner in which your company treated my decision to cancel the free trial. I must admit; I was apprehensive about whether I would receive the credit for the return. Your company treated my transactions professionally, fairly, and promptly. If any of my friends are inclined to try an e-cigarette, I will not hesitate to recommend yours.

Sincerely,

James x. xxxxxx

anyone who is trying to cancel there order i went through the same thing charging my account call 1-866-349-2161 you should be able to cancel