I ordered cigarettes 3/13/2010. On 3/27/10 they said the shipment would be sent on 3/28/10. Today is 3/31/10 and no shipment was sent. I sent 25 emails to customer service and no response. I called the bogus customer service number 10 times and all I get is message relaying service and no returned phone calls. it looks like they stole my money and went out of business. Unfortunately I do not have any recourse.