Like others who have written complaints, I saw an ad online for free acai berry and colon cleanse trial samples. I am pretty careful about looking for the hidden costs/fine print, and not having found any I ordered the trial bottles. As others have stated, I suddenly noticed two charges for 87.13 on my credit card. I immediately called the company and was told that my credit card would be credited back for the 175.66 I had been charged and that my "membership" would be cancelled. They even gave me a "return confirmation #" I returned the 2nd bottle that showed up a few days later. While talking to the rep from the company when I initially called, he mentioned the "terms and conditions" that were listed on the order page. I wondered how I could have missed this since I am so careful about stuff like that, so I went back to the original web page that had linked me to the acai berry site. To my surprise, the same link now connected me to a totally different colon cleanse company than what I had ordered from. The acai berry site was the same so I looked for the "terms and conditions" that were supposedly there. I finally found a link at the very bottom of the web page in about 6 font writing that said "terms". If you didn't scroll down the page (which you don't need to do to place your order) you wouldn't even notice it, as I didn't. The company did credit me 87.13 and I kept waiting for the second credit to come through. I finally called the company and was told that it was in the refund dept and I should receive the credit in a couple days. That has never happened. I have called back twice more since then and talked to 3 very rude girls who could barely speak english. I'm not even sure they understood me...or at least the pretended they didn't. One girl, who said she was the supervisor, just kept saying that I should've read the terms and conditions. She also said that there wasn't anyone higher than her that I could talk to. When I asked her if she owned the company she just said "I work for swm laboratories" and refused to give me a name or number for anyone! When I asked her why 2 other employees had told me that my refund was being processed and there wasn't any problem, she just ignored me. I never could get her, or the other 2, to even respond to my question about why other employees had told me it wouldn't be a problem. So that's where I'm at. I belong to a prepaid legal service and will be calling them to address the issue. I found this site in looking for a contact address for swm laboratories and decided to add my story to the others. These other complaints help validate my concern about "missing" something when I ordered in the first place. Also interesting to note, in trying to find a contact address for swm I again returned to the original web site that had linked me to swm. It no longer links me there. It links to another acaiberry company. Buyer Beware!